About this role
ESSENTIAL FUNCTIONS
Monitor and respond to SOC alerts and security events in real time with urgency and precision.
Triage and escalate incidents according to defined playbooks and SOPs.
Performs basic analysis of security threats and system vulnerabilities
Provide after-hours IT support for a low-volume call queue, including basic, initial troubleshooting and ticket escalation
as needed.
Collaborate with Information Security and IT Operations teams to ensure alerts are properly tracked and resolved.
Maintain accurate documentation of alerts, actions taken, and resolution status in ticketing systems.
Perform proactive monitoring of critical infrastructure and application environments.
Ensure uptime and performance metrics are consistently met and maintained.
Exercises independent judgment in analyzing and responding to security incidents
EDUCATION
Education - Associates degree in Cybersecurity, Information Technology, or a related field, or equivalent combination of
education and experience.
EXPERIENCE
1-2 years of experience in a SOC, or IT operations role, preferably in healthcare or a regulated environment.
REQUIREMENTS
Security+ or equivalent cybersecurity certification
KNOWLEDGE
Familiarity with ITIL framework and NIST security practices
Demonstrated experience with security event monitoring, SIEM tools, or SOC alert response.
Familiarity with tools such as Splunk, Sentinel, CrowdStrike, or similar.
SKILLS
Strong technical troubleshooting skills across network, server, and endpoint environments
ENVIRONMENTAL WORKING CONDITIONS
Ability to work overnight or after-hours shifts, including weekends as needed
Primarily a standard office environment
Position may require travel depending on operational and project requirements.
PHYSICAL/MENTAL DEMANDS
Requires prolonged periods of sitting and working at a computer
Frequent use of hands for typing and data entry
Ability to analyze and respond to high-volume alerts in a fast-paced environment
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission, Vision and Values must be acknowledged and adhered to
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.