Greeter - Valet

The Greeter - Valet is responsible for exemplifying excellent customer service towards patients, families, staff, and visitors, including safely parking patient’s vehicles.

Job Relationships

Reports to the Facilities Supervisor

Principal Responsibilities

- Communicate clearly, distinctly and accurately to patients, employees, transport services, vendors and guests.
- Provide service excellence by exceeding the needs of every person who enters Springfield Clinic.
- Keep lobby clean and safe, including wheelchairs.
- Observe vehicles dropping off and picking up patients in the patient drop off zone and respond appropriately.
- Assist and ensure safe transfer of patients to and from wheelchairs and vehicles.
- Provide courteous wheelchair transportation for all Springfield Clinic patients.
- Promptly respond to patient requests for transport and transfer assistance.
- Exemplify excellent customer service towards patients, families, staff, and visitors.
- Provide assistance to all patients if need arises.
- Meet and greet all patients and guests in a friendly and courteous manner.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.

Education/Experience

- High School graduate or GED required.

Licenses/Certificates

- Must maintain valid Illinois driver’s license and provide Springfield Clinic's insurance carrier with an acceptable motor vehicle report.

Knowledge, Skills and Abilities

- Able to stand and walk continuously.
- Excellent communication and customer service skills.
- Able to transfer patients to and from wheelchairs weighing >300lbs.
- Able to push patients weighing >300lbs in a wheelchair.
- Ability to push, pull, bend, and lift.

Working Environment

- Fast paced and physically challenging
- Exposure to outside elements, including wet and/or humid conditions and extreme cold and heat
- Physical requirements include use of hands and fingers for fine and gross manipulation, stooping, kneeling, crouching, and climbing.
- Exposure to outside elements, including wet and/or humid conditions and extreme cold and heat.
- Driving, sitting, standing and walking.

PHI/Privacy Level

- HIPAA4