About this role
Job Summary
Do you have a passion for helping others? Looking for a Credit Services Recovery position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team! Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
Responsibilities
As a Credit Services Professional - Recovery , your focus is monitoring inbound and outbound call traffic to collect on bad debt accounts. You’ll communicate directly with customers in an attempt to resolve or collect debt using account research and investigation. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES PROFESSIONALS - RECOVERY ENJOY MOST
- Communicating with customers and assisting with their debt resolution
- Working under minimal supervision
- Being in an environment whose aim is to help you grow
Qualifications
What You'll Bring to Spectrum
Required Qualifications
- Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years
- Education: High school diploma or GED
- Technical Skills : Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
- Skills: Effective verbal and written communication
- Schedule: Some travel required
Preferred Qualifications
- Ability to apply sound judgment to billing disputes
- Skill to solve practical problems with a variety of variables and limited standardization
- Proficient negotiation skill