Warehouse Customer Service Representative

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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We are seeking a customer-focused Customer Service Representative to serve as the primary liaison between our customers and warehouse operations, ensuring accurate order processing, proactive communication, and timely resolution of shipment and service-related inquiries.
## How you create impact

- Serve as the primary point of contact for customers, managing orders, inquiries, and service requests.
- Process and maintain accurate customer orders, shipping documentation, and system records.
- Coordinate with warehouse operations and carriers to ensure on-time shipments and resolve delays, shortages, or discrepancies.
- Investigate and support resolution of customer complaints, billing issues, and service-related concerns while providing timely updates.
- Build strong customer relationships through proactive communication and exceptional service.
- Prepare customer reports, KPI metrics, complaint analysis, and business review presentations for management.
- Ensure compliance with GxP, GMP/GDP, SOPs, and customer-specific requirements while maintaining accurate documentation.
- Support cross-functional operations and provide backup coverage for customer accounts as needed.

## What we would like you to bring

- 1-2 years of customer service and/or warehouse operations experience required; experience in logistics, distribution, or supply chain environments preferred.
- Bilingual in Spanish highly preferred
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong customer-focused mindset with the ability to resolve issues, manage escalations, and deliver exceptional service.
- Excellent problem-solving and analytical skills with the ability to identify trends and support process improvements.
- Experience working with customer accounts, order management processes, and cross-functional operational teams.
- Ability to prepare reports, interpret data, track KPIs, and communicate findings effectively to customers and management.
- Results-driven professional committed to operational excellence, customer satisfaction, and continuous improvement.

## What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20.00 and $21.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers .

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.