Technology Business Manager

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
The Mgr-Business Technology leads the combined Business Technology, FinOps, and technology value management function, with accountability for Apptio adoption, IT financial management processes, cloud financial governance alignment, cost transparency, and stakeholder engagement. Defines the operating model, roadmap, governance, show back or chargeback strategy, and executive reporting framework. Directs the FinOps Lead and Technology Business Engineer while partnering with Finance, Technology, Procurement, Portfolio, Application, Service, and business leaders to connect technology consumption and investment with measurable business value.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education
- Required - Bachelor's Finance, Accounting, Business Administration, Information Technology, Economics, or related field

- Preferred - Master's Business Administration, Finance, Information Systems, or related field

Work Experience
- Required - 7 years Technology Business Management, IT financial management, financial planning and analysis, technology portfolio management, or related program leadership
- Preferred - 3 years Apptio implementation or operations, cost-model design, showback or chargeback, and executive stakeholder engagement

Certifications
- Preferred - Certified Technology Business Management Executive or equivalent TBM credential Upon Hire

- Preferred - Apptio product certification

- Preferred - FinOps Certified Practitioner

- Preferred - Project Management Professional or comparable program-management certification

Knowledge Skills and Abilities (KSAs)
- Establish the TBM vision, roadmap, governance, stakeholder model, priorities, and adoption plan across enterprise functions.

- Advanced knowledge of IT financial management, cost pools, allocations, planning, variance management, showback, chargeback, total cost of ownership, and unit cost.

- Knowledge of Technology Business Management taxonomy, Apptio capabilities, service costing, application economics, portfolio value, and financial governance.

- Evaluate complex financial and operational data, define allocation methods, and produce transparent decision views with traceable assumptions.

- Translate technology costs and allocation methods into clear, credible messages for Finance, Technology, and business stakeholders.

- Facilitate governance forums and present executive insights on cost, performance, investment, value, and portfolio trade-offs.

- Build agreement on sensitive cost allocations, ownership, data definitions, and accountability across organizational boundaries.

- Coordinate Finance, Procurement, Human Resources data, portfolio, project, application, service, asset, and cloud stakeholders.

Job Duties
- Leads the Technology Business Management, FinOps, and technology value management function and establishes its strategy, governance, roadmap, maturity objectives, and business outcomes.

- Provides people leadership, performance management, prioritization, and development for the FinOps and Business Technology teams.

- Owns the IT financial management, TBM, and FinOps operating framework supported by Apptio and IBM Cloudability.

- Defines and governs the TBM taxonomy, cost pools, ownership structures, allocation methodologies, and technology cost model.

- Develops and maintains technology cost transparency views that integrate financial, labor, vendor, asset, project, cloud, application, service, and portfolio data.

- Leads showback and chargeback strategy, including allocation principles, decision rights, transparency standards, dispute resolution, and adoption planning.

- Partners with Finance to align budgets, forecasts, actuals, planning assumptions, variance analysis, and financial reporting across TBM and FinOps.

- Engages business and technology leaders to interpret technology cost, unit cost, total cost of ownership, cloud economics, and value metrics to support decision-making.

- Facilitates executive governance forums and provides consolidated reporting on technology cost transparency, cloud spend, forecasts, optimization outcomes, savings realization, and governance compliance.

- Directs the FinOps Lead and Technology Business Engineer in the execution of cloud financial governance, optimization practices, platform administration, data management, reporting, and process improvements.

- Aligns Apptio and IBM Cloudability data, allocation methods, ownership structures, reporting, controls, and enhancement roadmaps into a unified technology financial management model.

- Establishes data governance requirements, including ownership, stewardship, reconciliation, certification, issue management, and change-control standards for financial and operational data.

- Measures and reports TBM and FinOps maturity, model quality, stakeholder adoption, optimization performance, and business impact.
- Performs other duties as assigned

- Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work- Exerting up to 10 pounds of force occasionally (occasionally means activity or conditions exist up to 1/3 of the work day), and/or, a negligible amount of force frequently (frequently means activity or condition exists from 1/3 to 2/3 of the work day) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases .

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.