Client Manager

Job Description:

Title: Client Manager, Customer Success

Location: Remote - Michigan

Reports to: Managing Director, Customer Success

The Role:

As a   Client Manager   in the   OEM Customer Success organization , you will act as a   data analyst   lead and trusted advisor for   one of our clients , working with one of our most complex and valuable datasets . You will serve as a subject matter expert   with JD Power’s proprietary U.S. Automotive Configuration   and Retail Transaction   data   to   create value   at our clients and drive   client   retentio n . This role is part of   a team of   the   world -class   automotive   analysts, offering opportunities to consult with industry leaders and support decisions   impacting   millions of dollars in OEM profitability.   This role will be heavily relied upon   to enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver.

The Impact You will Have in this Role: This role offers significant exposure to all levels   at our   OEM   clients , from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics.

What You'll Be Doing in this Role:

- Data Analysis & Insights:   Leverage   intellectual curiosity and   cutting-edge   BI tools ( i.e.   Tableau,   PowerBI , ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.
- Client Management: Serve as the customer success analyst for our key clients , build trusted advisor   relationships   and ensur e   they can   leverage   J.D. Power's data to gain high-value insights. Proactively   identify   solutions to support the sales and business development organization.
- Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
- Communication and Influence: Lead discussions with   J.D. Power users   at OEM s . Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services.

Qualifications of this Role:

- 3-6 years of experience in   automotive retail sales or reporting roles,   consulting, corporate strategy, finance, or analytics
- Experience working with Automotive OEM quality organizations, manufacturing, or   logistics   a plus.
- Significant experience   with Excel and PowerPoint is   required .
- Experience using BI   and Analytics   platforms like   Palantir,   Tableau,   PowerBI , or ThoughtSpot   is desirable.
- Experience with executive-level presentations and public speaking.
- General interest and understanding of trends in the automotive industry   is desirable.

This position has a starting salary range of $126,000- $130,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Our Values
We POWER Our Customer’s Success
We are Innovative, Collaborative and Grounded and in Data

We Make Things Easy

We Get It Done
We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to [email protected] .

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to [email protected].

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.