Website Support Manager

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

As Website Support Manager, you will lead the team responsible for the support, maintenance, and ongoing development of corporate websites, with a focus on Adobe Experience Manager (AEM) and digital publications. You will set priorities, develop team capabilities, and ensure that web content is published reliably, accurately, accessibly, and in line with brand and governance standards. The role focuses on people leadership, service delivery, and stakeholder partnership, while requiring sufficient AEM expertise to guide work, resolve escalations, and contribute hands-on when needed.

Team leadership and service delivery

- Lead, coach, and develop team members by setting clear expectations, supporting performance and skills development, and fostering a collaborative, accountable service culture.
- Plan and allocate work, manage capacity and priorities, and monitor service quality and timelines. Adjust resources as needs change.
- Oversee request intake, triage, escalation, and resolution. Keep stakeholders informed and ensure issues are followed through to closure.
- Define and monitor meaningful operational measures, identify risks and recurring issues, and provide clear status updates and recommendations.

AEM publishing and publication support

- Oversee the creation, maintenance, and quality assurance of web pages and content in AEM, including layouts, components, navigation, metadata, links, and digital assets.
- Coordinate the preparation and publication of press releases, articles, and thought-leadership content, ensuring appropriate review and delivery to agreed schedules.
- Guide the team in applying standards for content accuracy, accessibility, usability, brand, design, governance, and technical quality. Use appropriate quality tools and analytics to identify improvements.
- Provide direction on complex requests, publishing incidents, content changes, and website maintenance. Partner with technical teams when specialist support is needed.

Stakeholder partnership and continuous improvement

- Build effective relationships with communications representatives, content owners, and teams across GES and enabling functions. Clarify requirements and align expectations.
- Coordinate website projects and process changes, track milestones and dependencies, and communicate progress, decisions, and impacts.
- Standardize and improve workflows, documentation, knowledge sharing, and quality checks to make publishing more efficient and improve the end-user experience.

Who You Are:

- Bachelor Degree Holder
- Experience leading or coordinating a website support, web publishing, or digital content team.
- Working knowledge of AEM and the ability to guide publishing work, resolve escalations, and contribute hands-on when needed.
- Experience overseeing digital content publishing and quality assurance for websites or digital publications.
- Experience managing service delivery, including workload prioritization, stakeholder communication, issue escalation, and follow-through.
- Knowledge of web accessibility, usability, content governance, brand standards, and quality assurance practices.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!