Director, Product Management Service

Position Summary

The Director, Product Management Services owns the end-to-end Data Center services portfolio and the integration of services across equipment, fluids, analytics, digital capabilities, commissioning, operations, and lifecycle management. The role defines the services strategy, portfolio architecture, roadmap, business model, and product-line performance. The Director converts technical expertise and field activity into repeatable offers with clear customer outcomes, scope, pricing, service levels, delivery standards, digital enablement, and measurable economics. The Manager, Product Management Digital may report to this leader in the future as the Services and Digital portfolios mature and become more integrated. A critical mandate is to establish and govern the service-development and delivery operating system, including offer documentation, standard work, service levels, training and certification, quality controls, handoffs, performance reporting, and continuous improvement across regions and partners.

What You Will Do

- Own the global strategy, roadmap, portfolio architecture, and financial performance of the Data Center Services product line.
- Integrate services across system design support, cleaning, flushing and filling, start-up, commissioning, analytical services, coolant and water management, monitoring, preventive maintenance, parts, technical support, optimization, and lifecycle management.
- Convert bespoke technical and field work into standardized offers with clear outcomes, scope, service levels, delivery methods, pricing, margin targets, documentation, and renewal paths.
- Define how services attach to and create value across CDUs, TCS piping, cold plates, manifolds, coolants, facility water systems, analytics, and digital capabilities.
- Build the business plan for recurring and lifecycle revenue across the installed base and define the mix of one-time, contract, subscription, managed-service, and outcome-linked models.
- Lead current and future services product managers; set priorities across analytical services, start-up and lifecycle services, and other service categories as the portfolio expands.
- Partner closely with the Manager, Product Management Digital to integrate monitoring, telemetry, analytics, remote support, workflow, and reporting into differentiated service offerings and shape future organizational integration.
- Lead customer discovery with hyperscalers, colocation providers, neoclouds, OEMs, engineering partners, facilities teams, and operators.
- Define tiered service packages, SLAs, response coverage, preventive-maintenance scope, reporting, performance review, and escalation models appropriate for mission-critical cooling systems.
- Partner with regional service operations to establish global standards and local delivery models, including direct delivery, authorized partners, training, certification, tools, parts, escalation, and quality assurance.
- Lead phase-gate decisions for new service offers and ensure readiness across people, process, tools, data, contracts, pricing, supply, training, digital enablement, and regional execution.
- Establish KPIs including revenue, recurring revenue, gross margin, attach, installed-base penetration, renewal, SLA performance, commissioning quality, uptime outcomes, service quality, and partner performance.
- Establish and govern a consistent service-development process spanning customer discovery, business case, offer design, pilot, validation, readiness, launch, regional deployment, performance review, improvement, and retirement.
- Define required service documentation, templates, owners, review cadence, and approval criteria, including offer definitions, scope, exclusions, statements of work, standard operating procedures, service levels, delivery workflows, escalation paths, reports, training, and certification materials.
- Create and maintain traceability from customer outcomes and service requirements through delivery standards, tools, training, contracts, field execution, quality results, and offer changes.
- Establish controlled processes for introducing and changing service offers, including customer, contractual, operational, digital, partner, training, quality, and financial impacts.
- Lead recurring service-portfolio and delivery-readiness reviews that produce documented decisions, owners, deadlines, corrective actions, and measurable improvements.

Minimum Qualifications

- Bachelor’s degree in Engineering, Business, Operations, Marketing, or a related field.
- 12+ years of experience in services product management, product leadership, industrial services, aftermarket, field operations, or commercialization of technical B2B solutions.
- Experience building or scaling service portfolios for capital equipment, mission-critical infrastructure, industrial systems, or technology-enabled services.
- Demonstrated ownership of strategy, roadmap, business model, pricing, portfolio economics, and product-line performance.
- Experience leading teams and influencing global commercial, technical, operational, and regional stakeholders.

Preferred Qualifications

- Experience in data centers, liquid cooling, thermal management, water treatment, industrial equipment, commissioning, reliability, or lifecycle services.
- Knowledge of CDUs, TCS piping, facility water systems, coolant management, analytical testing, monitoring, preventive maintenance, and SLAs.
- Experience integrating digital monitoring or analytics into recurring and lifecycle service offerings.
- Experience establishing partner networks, certification, global delivery standards, and field-service tools.
- MBA or advanced technical degree

What Success Looks Like

- One integrated, end-to-end services portfolio with clear offers, owners, pricing, service levels, delivery standards, and launch plans.
- Growth in service attach, installed-base penetration, recurring revenue, renewal, and gross margin.
- Consistent global delivery through trained teams, certified partners, common tools, and measurable quality.
- A clear operating and organizational model for integrating digital capabilities with services as both portfolios mature.
- A consistently executed service-development and deployment process with clear stages, deliverables, owners, approval criteria, and escalation paths.
- Complete, current, and accessible offer, delivery, SLA, training, certification, quality, and performance documentation used across regions and partners.
- Fewer bespoke delivery models, unclear handoffs, undocumented exceptions, launch-readiness gaps, and regional variations.

Leadership Capabilities

- Customer-backed judgment: distinguishes repeatable market needs from isolated requests and makes explicit portfolio trade-offs.
- Systems thinking: understands how equipment, fluids, controls, digital capabilities, services, and lifecycle economics work together.
- Commercial ownership: connects roadmap decisions to customer value, revenue, margin, adoption, and long-term portfolio health.
- Cross-functional leadership: creates clarity across technical, commercial, operational, and regional teams without overstepping functional ownership.
- Bias for execution: converts strategy into prioritized requirements, decisions, launches, metrics, and sustained results

Annual or Hourly Compensation Range
The pay range for this position is $0.00 - $0.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.  Click here to see our benefits.

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Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.