LillyDirect Pharmacy Technical Product Owner Patient Data

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

The Customer Technology Innovation team uses data and technology to launch new medicines, raise awareness, and gain access for appropriate patients. LillyDirect puts that mission directly in patients' hands, and trusted, connected patient data is its foundation. We are transforming our data foundation, including AI in both data and experiences, and operate with a start-up mentality.

As Technical Product Owner for LillyDirect Pharmacy Patient Data, you lead ideation, design, and development of the platforms that create and maintain a trusted patient record across LillyDirect pharmacy and digital health experiences. Focus areas: patient data onboarding and modernization, data quality, consent and preference data, and patient data transformation (identity resolution, matching and survivorship rules, data stewardship). You are accountable for embedding automation and AI, and for security-by-design, privacy-by-design, and DevOps (CI/CD, infrastructure-as-code, automated testing).

Key Responsibilities

- Own prioritization of product backlogs across Patient Data products with business owners, Lead Team, and Governance, balancing business value, technical dependencies, platform capacity, and technical debt.

- Translate business needs into technical requirements and user stories, including data models, source-to-target mappings, patient matching rules, and acceptance criteria.

- Drive technical design reviews and end-to-end delivery of patient data integrations and data products (batch, API, event-based) with LillyDirect pharmacy, telehealth, and digital experience systems, including architecture, security, and privacy reviews.

- Plan, configure (hands-on), and test solutions using SQL, Python, and Databricks notebooks for data profiling, validation, and troubleshooting.

- Define and lead the future-state patient data strategy; coach developers and engineers.

- Drive digital innovation, continuous improvement, and automation at scale as a change agent.

- Influence external vendors (MDM, identity resolution, data quality, data platform) and partner with internal IT teams (e.g., EI&P, Solution Services) and business teams (LillyDirect Product and Pharmacy Operations, Privacy, Computer Systems Quality Assurance).

- Define and enforce data quality standards, metrics, and monitoring (completeness, accuracy, timeliness, match rates, duplicate rates); drive root-cause remediation with source system owners.

- Ensure data governance alignment (lineage, cataloging, access controls, consent enforcement) and secure handling of patient PII and PHI per HIPAA, GDPR, CCPA, applicable state privacy laws, and Lilly privacy and cybersecurity standards.

- Partner with Computer Systems Quality Assurance to ensure GxP and computer system validation compliance.

- Evaluate and pilot AI/GenAI (e.g., ML-based entity matching, LLM-assisted data stewardship and enrichment) and take proven use cases to production.

Keys to Success

- Be the go-to technical expert on patient master data, data engineering, analytics, data onboarding, and data quality.

- Partner with LillyDirect and data and analytics business partners to build the patient data transformation and technical roadmap, and coordinate delivery.

- Anticipate and resolve integration and technical issues that affect patient data systems and the patient experience.

- Manage tasks and activities for successful technology implementation; oversee and mitigate technology risks for stable, resilient solutions.

- Partner with other Lilly IT teams (IT Infrastructure, Telecommunication, Enterprise Platforms) for stable ongoing operations.

- Define and track product and platform KPIs: patient match rate, data quality scores, pipeline reliability and SLAs, platform cost, and adoption.

Core Attributes

- Proven track record in IT project and product delivery, ideally for data platforms or data products.

- Proven ability to influence complex business and technical decisions.

- Clear communication with IT teammates and business stakeholders.

- Strong interpersonal skills and ability to build global networks and partnerships.

- Analytical and problem-solving skills; learning agility; comfort with ambiguity.

Basic Qualifications (Required)

- Bachelor's degree in Computer Science, Information Technology or related area.

- 5+ years of IT experience.

- 3+ years of hands-on experience with data platforms, data integration, or master data management.
- 3+ years working on business processes and systems; experience supporting business-unit technology teams.

Desirable Skills

- Technical leadership of developers and engineers (direct or through influence); managing deliverables with senior business stakeholders.

- Hands-on design, build, or ownership of ETL/ELT pipelines on AWS or Azure, with working knowledge of Databricks and Apache Spark.

- Strong SQL and data modeling; working knowledge of Python for profiling, validation, and automation.

- Working knowledge of integration patterns (batch, API, event streaming) and warehouse/lakehouse concepts.

- Working knowledge of data quality, data governance, and MDM concepts (matching, survivorship, stewardship, lineage), including patient or consumer identity resolution.

- Experience with consent and preference management and handling of PHI/PII under HIPAA and global privacy regulations.

- Agile experience (e.g., SAFe) and DevOps practices (CI/CD, version control).

- Regulated industry experience; pharmaceutical or healthcare preferred. Familiarity with GxP and computer system validation.

- Experience with patient-facing digital, e-commerce, pharmacy, or digital health platforms.

- BI and data visualization experience (Tableau or Power BI).

- Working knowledge of AI/ML (LLMs, NLP/NLG, predictive and prescriptive modeling), including GenAI and ML for data quality, entity matching, and stewardship.

- MDM or identity platform experience (e.g., Reltio, Informatica) and reference data sources.

- Experience with data governance, catalog, lineage tools, and data quality frameworks.

- Change agent who owns issues and opportunities through to resolution.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is
$129,000 - $189,200

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Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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