About this role
Role & Responsibilities:
- Own the end-to-end payment lifecycle: Oversee payment authorization, capture, settlement, refunds, supplier payments, and financial reconciliation across all payment methods, currencies, markets, and booking scenarios.
- Manage payment-processor relationships: Serve as the primary business and operational owner of the Adyen relationship, including performance reviews, issue resolution, capability adoption, fee analysis, and commercial discussions.
- Build transaction-level reconciliation: Establish processes and controls that connect each booking’s customer payment, processor settlement, supplier cost, refund activity, chargebacks, fees, and realized contribution.
- Own cancellation and refund reconciliation: Develop workflows that ensure cancellations, partial refunds, supplier credits, and customer reimbursements are processed accurately, within service-level expectations, and without financial leakage.
- Monitor payment performance: Build reporting and alerting for authorization rates, declines, settlement exceptions, refund timing, processor fees, chargebacks, payment-method performance, and other critical operational indicators.
- Optimize payment economics: Analyze interchange, processing fees, payment routing, currency conversion, payment methods, and supplier-payment mechanisms to improve acceptance rates and realized contribution.
- Manage chargebacks and disputes: Establish the operating model for chargeback prevention, evidence submission, representment, recovery, root-cause analysis, and reporting, in partnership with Customer Operations and Finance.
- Support fraud and merchant risk: Partner with fraud and risk specialists to define thresholds, controls, escalation procedures, and reporting that balance booking conversion with fraud loss, chargeback exposure, and processor requirements.
- Own financial-operating controls: Create documented controls, exception queues, approval processes, audit trails, and escalation procedures for high-risk or financially material payment events.
- Lead payments-product requirements: Act as the business product owner for internal and B2B payment-operations tooling, translating operational needs into requirements for Engineering, Product, Data, and Finance systems.
- Build B2B reporting and tooling: Define the dashboards, settlement reports, reconciliation outputs, and self-service capabilities required by Vogo and future Mavio customers to understand payment performance and realized economics.
- Drive operational readiness and incident resolution: Lead the financial response to processor outages, settlement discrepancies, reconciliation breaks, refund failures, and other payment incidents, including root-cause analysis and permanent remediation.
- Manage Tax Compliance and Remittance Strategy: Work with external tax experts to understand and ensure compliance with appropriate national and local tax requirements. Recommend and manage any required tools or vendor relationships.
Minimum Qualifications:
- 5+ years in payments operations, financial operations, payment analytics, reconciliation, merchant operations, or a related discipline.
- Deep hands-on experience with Adyen or another enterprise payment service provider; direct Adyen experience is strongly preferred.
- Experience supporting a merchant-of-record, marketplace, ecommerce, travel, or other high-volume transactional business.
- Strong understanding of authorization, capture, settlement, refunds, chargebacks, interchange, processor fees, payment methods, currencies, and reconciliation.
- Demonstrated experience building payment controls, reporting, exception-management processes, and operating procedures from the ground up.
- Strong analytical capabilities, including experience working with transaction-level datasets, SQL, and BI or reconciliation tools.
- Ability to translate operational and financial requirements into product and engineering specifications.
- Experience working with AI tools and building agentic workflows, dashboards and automations.
- Familiarity with fraud prevention, risk management, cross-border payments, and supplier-payment mechanisms is strongly preferred.
- High attention to detail and a strong controls mindset, combined with the judgment to operate effectively in a rapidly evolving environment.
Benefits & Perks:
- Competitive salary + equity
- Top-tier laptop provided100% company-paid health benefits for base plan coverage, with the option to upgrade to higher-tier plans
- 401(k) with company match
- Unlimited, guilt-free vacation days
- Annual wellness stipend (gym + other wellness activities)
- Monthly house cleaning stipend
- Annual travel allowance
- Monthly cell phone & internet usage stipend
- Charity donation company match
- Employee referral bonus
- Team offsites/activities