About this role
Job Type
Full-time
Description
Position Summary
This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
· Serve guests lunch during their break time in a hospitable and respectful manner. In this case, the guests would be Biltmore Hotel employees and possibly outside contractors.
· Clean and sanitize buffet line, tables, chairs and any other equipment that comes into contact with food products.
· Keep buffet line, coffee machine, milk dispenser, soda dispenser, cabinets, etc. clean and replenished at all times.
· Remove dirty dishes, glasses, utensils etc. and take to stewards for proper cleaning and sanitizing.
· Pick up and deliver clean dishes, glasses and utensils to Legends Cafeteria in a timely manner, so that guests have available for their break time.
· Place orders correctly and in a timely manner for needed food and dry good products.
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Requirements
Skills Required
· Must be able to:
- Speak, understand the English language.
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Think clearly, remaining calm and resolving problems using sound judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Work in a dynamic and constantly changing environment.
- Adept to multitasking.
Physical Demands
· Must be able to:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Communicate with employees, managers, and outside vendors through verbal communication, hearing ability, and visual acuity.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
- Team Player
- Demonstrates co-operation within the team and with other departments
- Listens carefully and works well with others
- Has a positive influence on others in the team and clearly enjoys working with people
- Guest Focused
- Anticipates guests’ needs and is sensitive to people from all cultures
- Has a natural, warm smile and a friendly and passionate approach
- Demonstrates confident, helpful and genuine behavior with internal and external guests
- Delivers their Best
- Has energy and sense of urgency for his/her work
- Resourceful, makes things happen and looks for ways to work more efficiently
- Always looks their best and acts appropriately (e.g. approaching guests, body language)
- Composed
- Able to stay calm under pressure
- Demonstrates maturity and ability to cope with the unexpected
- Never lets personal feelings interfere with delivering the highest standards
- Trustworthy and responsible
- Excellent records of attendance and punctuality
- Is reliable and demonstrates the ability to work without supervision
- Demonstrates a high level of personal integrity, honesty and trust
- Time Management
- Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
- Makes decisions in a timely manner
- Listening
- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees
Licenses or Certifications
- Food Safety preferable (If not can be obtained on premises)