Program Manager NCCS

We are an employee-centric company that truly values our team members and the contributions they make to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and on building teams that are, and continue to be, technically proficient across a broad range of cyber mission areas. OneZero full-time employees receive a highly competitive benefits package, including health, dental, vision, and life insurance, a 401(k) with company matching, paid time off and holidays, an employee referral program, and educational assistance. Additional details are available on our website: https://www.onezerollc.com/careers/

Position Title: Program Manager

Location : National Capital Area, Stennis, Mississippi and Chandler AZ

Clearance : TS/SCI with ability to obtain a favorable EOD

Position summary

The Program Manager is OneZero's single accountable lead on the NCCS contract and the primary interface to DHS. The PM provides the program management oversight, reporting, and general contract management needed to meet cost, schedule, performance, quality, and communication goals across network, cloud, and cybersecurity monitoring and incident management, OneNet operations and maintenance, field engineering, other cybersecurity services, and surge support. The PM keeps service delivery within the required service levels regardless of changing workload or personnel availability.

Key responsibilities

Program and contract management (SOW Task 1.1)

- Plan, organize, structure, and execute management of integrated IT services, projects, and deliverables under the contract.

- Work with OCIO and Component management to apply industry best practices (ITIL v4, CMMI for Services, NIST CSF) to current operations and future improvements.

- Own cost and budget management, billing and invoicing, and rough-order-of-magnitude responses for buildouts, projects, deployments, and special activities.

- Ensure continued service delivery against service level requirements despite fluctuating workload or personnel availability.

- Improve processes through performance planning and alignment, drive process standardization, and document business and service operations processes, including reporting.

- Develop, implement, and continuously improve a Service and Performance Management Program, Records Management Program, and Communications Management Program, and maintain the contract service catalog.

Staffing, clearances, and workforce (SOW Task 1.1, Contract Personnel, Staffing Plan)

- Develop and implement the Staffing Plan: majority Tier 1 and Tier 2 operational staff, Tier 3 limited to functions the SOW or a task order names, the ability to realign people as workload changes, and reach-back to team members, vendors, and SMEs.

- Run the Entry-on-Duty process and ensure enough cleared staff (unclassified through Top Secret) at every operating location.

- Submit the background investigation list within 10 working days after award, and notify the CO and COR of any change in personnel access requirements within one day.

- Maintain staff with the required clearances, compartment accesses, and DHS suitability, and staff technical positions in line with DoD Directive 8140.01 and DoD 8570.01-M certification standards.

- Ensure each NOSC location has the expertise mix to operate if cut off from the others during an emergency or natural disaster.

- Stand up fly-away teams and keep deployment kits ready for short-notice CONUS response, and make surge staff available on a limited-time basis.

- Complete and submit documentation for every departing contractor employee. Noncompliance is documented and considered in CPARS.

Transition, continuity, and resilience (SOW Tasks 1.2, 1.3, and 7)

- Plan and manage transition of operations from predecessor contractors without disruption, with a Transition-In Plan and, at contract end, a Transition-Out Plan.

- Develop the Business Continuity Plan and the Disaster Recovery Plan, plus the Continuity of Operations Plan required in the deliverables table.

- Plan for surge support, including unforeseen priorities, policy or mission changes, and disaster recovery analysis.

Oversight of delivery across SOW tasks

- Hold task leads accountable for Task 2 (PMO and Center of Excellence, ITIL v4 and CMMI-SVC alignment, service catalog, continuous service improvement, metrics, test-training-exercise, and DHS CSP accreditation), Task 3 (24x7x365 monitoring and incident management), Task 4 (OneNet operations and maintenance), Task 5 (field engineering), Task 6 (other cybersecurity services), and Task 7 (surge).

- Manage subcontractors and teaming partners so service levels are met. The contractor answers to DHS for the acts and omissions of its employees and subcontractors.

Reporting and Government interface

- Meet weekly with the COR and monthly for the Program Management Review, which covers the Monthly Financial Report.

- Chair or support the Post Award Conference; provide briefing slides to the CO and COR two business days beforehand.

- Deliver the Monthly Progress Report and Monthly Financial Report as separate documents, the Quarterly Capacity Management Report, and the monthly staffing report of personnel granted EOD.

- Provide meeting agendas at least 24 hours ahead and draft minutes within 48 hours.

- Notify the CO and COR immediately of any key personnel change, and obtain written approval before replacing key personnel.

Quality, security, and compliance

- Ensure deliverables arrive on time and correct any deficiency within five business days of written Government notice.

- Keep work products in a centrally located, version-controlled repository.

- Ensure compliance with DHS security policy (including Policy Directive 4300A), support the NOSC SCIF posture, and meet supply chain risk management requirements.

- Report adverse information on employees to the appropriate Government security office and the COR, and remove employees from DHS facilities when the Government directs.

Minimum 10 years of cybersecurity management experience managing contracts or programs of similar size, scope, and complexity, with relevant experience overseeing technical and management teams

OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

To request an accommodation, please contact us at [email protected] or call (202) 987-2580.