About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
• Install, configure, and troubleshoot server software in a Windows environment.
• Monitor backups, including completing daily operations checklist.
• Identify and resolve business-impacting network and/or server issues.
• Maintain physical and virtual server hardware inventory company wide.
• Identify and research recurring help desk trends in order to prevent future issues.
• Oversee physical and virtual server and application monitoring.
• Maintain accurate documentation of systems, configurations, procedures, equipment, and support activities.
• Track and resolve incidents and service requests through the IT ticketing system.
• Follow established IT policies, security standards, and change management procedures.
• Escalate complex technical issues to senior IT staff or third-party vendors as appropriate.
• Perform other IT-related duties and projects as assigned.