About this role
Job Summary
Do you thrive on building relationships and negotiating agreements that drive business growth? Spectrum seeks an Account Manager for Community Solutions to secure and document marketing and entry agreements with residential properties, maximizing product penetration and revenue. Join a team where your efforts will directly influence the success and reach of Spectrum's services within the MDU market.
Responsibilities
How You’ll Make an Impact
- Develop and implement strategic sales presentations to property owners for securing long-term marketing and entry agreements
- Negotiate high-volume residential service agreements based on Spectrum’s financial, legal and operational criteria
- Interface regularly with high-level clients including executives, property owners, board members, legal professionals, developers and government officials
- Create proposals and contracts that align with Spectrum standards
- Maintain ongoing communication with clients regarding current product offerings, services, rates and promotions
- Collaborate with Sales Engineers and Sales Leadership to qualify leads, conduct site surveys and submit ROI analyses
- Manage sales databases to report activity and uphold customer satisfaction
- Follow up on leads and inquiries promptly to deliver exceptional customer experience and escalate issues as needed
- Coordinate with internal departments and attend meetings, networking events and training sessions as required
Working Conditions
- Office environment
- Occasional travel as required
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- Equivalent combination of education, training and related experience
Skills
- Ability to negotiate and review proposals and contracts
- Ability to learn computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks
- Highly effective verbal, written and interpersonal skills
- Self-motivation and efficiency within deadlines
- Adaptable communication style with professional poise across all levels of employees, vendors, customers and prospects
- Valid driver’s license with satisfactory driving record and auto insurance
Preferred Qualifications
Education
- Bachelor’s degree from a four-year college or university
Experience
- Sales experience, preferably in data, voice or video for MDU environments
- 1+ years of experience drafting and negotiating proposals and contracts in cable television, residential property management or real estate development industries
- Recent experience negotiating long-term entry agreements with MDU property owners
- Familiarity with operations, marketing or other aspects of the cable industry
Skills
- Proficiency utilizing CRM systems such as Salesforce
- Proficiency with Microsoft Office applications
- Experience with automated reporting and analysis applications
- Strategic planning experience
- Effective problem-solving skills