Events & Experiences Specialist

About Us

Wyndham San Diego Bayside is a waterfront retreat on San Diego’s Embarcadero. We bring the easy warmth of San Diego to the way we care for people: we welcome guests like neighbors, share the local places we love, and help every visitor feel at home by the bay. That welcome starts with our associates. From your first day, you’ll have the training, regular check-ins, and coaching to feel confident in your role. We celebrate your wins, listen to fresh ideas, and open new paths through cross-training. Through our Bayside Ambassador Program, associates help shape our culture and bring our shared values to life. You’ll join a team that embraces individuality, values every background, and looks out for one another. And because the little things matter, we offer complimentary associate meals and discounted parking. At Bayside, you’re not just joining a team. You’re becoming part of a community by the bay, with real connections, a chance to make a difference, and room to grow. Stay Connected. Live Coastal. Feel Bayside.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $32.00 - $32.00 Hourly
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Tipped/Service Charge Eligible? No
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Discretionary Performance Bonus Eligible? No

Overview

The Events & Experiences Specialist coordinates the successful execution of hotel banquets and events while developing lifestyle-driven activations that reflect Bayside Culture. Serving as the on-site contact for event clients and a key liaison with the Banquets, Culinary, Sales and Marketing teams, this role helps deliver exceptional guest experiences, strengthen community connections, and create incremental Food & Beverage revenue opportunities.
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Key Responsibilities

Banquets & Event Operations

- Serve as the primary on-site point of contact for assigned banquet events; meet with clients before key functions, address last-minute requests, and maintain timely communication throughout the event.
- Coordinate directly with Banquets and Culinary leaders on event timing, menus, room layouts, special orders, staffing-related operational needs, and changes; support pre-event briefings and room readiness checks.
- Print, distribute, and maintain current banquet event orders (BEOs), diagrams, and revisions in the Banquets Team’s reference book; ensure affected departments receive updates.
- Coordinate banquet bar signage and consumption sheets; confirm event bar requirements and Toast machine readiness to support accurate menu pricing.
- Collect daily consumption worksheets, update banquet checks and additional charges in Delphi, and submit or resubmit checks to Accounting for accurate revenue reporting.
- Monitor event service and setup, resolve issues promptly, coordinate adjustments with affected departments, and document unexpected changes.
- Coordinate event signage, amenities, décor, equipment, supplies, and inventory; assist with setup and breakdown as needed.
- Coordinate event-related package deliveries and pickups, including tracking, storage, and communication with the receiving or banquet team.

Lifestyle Activations & Guest Experiences

- Plan, develop, and execute seasonal and lifestyle-driven activations that enhance the hotel’s brand and engage hotel guests and the local community.
- Develop guest- and community-facing experiences such as summer concerts, pool parties, sporting-event celebrations, holiday events, and airline crew appreciation activities.
- Coordinate third-party vendors, entertainers, sponsors, and local partners; identify opportunities to increase participation and generate additional Food & Beverage revenue.
- Create and coordinate activation plans, timelines, budgets, promotional flyers, signage, branding, and social media content in partnership with Sales and Marketing.
- Coordinate holiday decorations and the visual presentation of activations, including setup, breakdown, supplies, storage, and inventory management.
- Work across departments to ensure operational readiness, document event outcomes, monitor expenses and revenue opportunities, and recommend improvements.

General Expectations & Priorities

- Prioritize live events and immediate guest/client needs; plan activations in advance around the banquet calendar and seasonal demands.
- Maintain accurate event documentation and communicate clearly with Banquets, Culinary, Sales, Marketing, Accounting, and other operational departments.
- Manage multiple deadlines while upholding the hotel’s service standards, lifestyle brand identity, and commitment to guest satisfaction.
- Coordinate and provide direction for assigned event activities; formal employee supervision, scheduling, and staffing authority remain with designated department leaders unless expressly assigned.
- Perform other related duties as assigned.

Workload note : Not a fixed daily schedule; responsibilities shift with active events/per demand and the seasonal activation calendar.

Qualifications and Skills

- Essential prior experience in the field of hospitality with specific experience in catering sales.
- Must have experience at a similar size and quality hotel.
- Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the market
- Ability to execute appropriate action plans.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organize, and delegate.
- Written communication skills to be concise, well organized, complete, and clear.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

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Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental  programs through Anthem Blue Cross Blue Shield as well as  Vision insurance programs  ​through EyeMed.   ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.   HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

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HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.