Sales Specialist I

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

As a Sales Specialist for Greenheck Group you will provide daily sales channel support via phone and email in a timely manner. You will make day-to-day decisions based on prior experience and you will have a proficient understanding of the sales channel policies.

WHAT YOU'LL BE DOING

- Provide daily sales channel support via phone and email in a timely manner.
- Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes, special design requests, and pricing adjustments.
- Effectively communicate with reps and customers and summarize complex issues.
- Coordinate with internal teams on rep inquiries, bringing them to proper resolution and escalating when necessary.
- Identify opportunities for process improvements within the department.
- Participate in rep and customer visits.
- May assist in training new team members.
- Must have comprehensive understanding of sales channel policies and comprehensive knowledge of customer-facing systems to answer inquiries about CAPS, My Account, Parts, and Greenheck.com.
- Establish and maintain mutually beneficial relationships with export service vendors via phone, email, and in-person communications.
- Support inquiries regarding export freight quotes, export payment terms, and export shipments and provide general technical assistance as needed.
- Provide training to customers and reps in software systems such as CAPS, Greenheck.com, etc.
- Provide on-site sales support for customers / reps (i.e., coordination of visit details, , interpretation or translation as needed, etc.).
- Provide back-up for other members of the international sales team and international manufacturing facilities.
- Ensure international sales policy compliance and customs compliance when conducting business with international customers / reps (warranty, discount, payment, etc.).
- Process discount requests and follow up with customers / reps as needed.

WHAT YOU SHOULD HAVE AS A SALES SPECIALIST

- 2-4 years of relevant work experience required.
- Intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.) required.
- Strong communication, multi-tasking, time management, and organizational skills required.
- 2 Year / associate degree or equivalent years of job experience required.
- 4 Year / bachelor's degree preferred.
- Comprehensive understanding of sales channel policies and comprehensive knowledge of customer-facing systems to answer inquiries about CAPS, My Account, Parts, and Greenheck.com.
- Maintain a positive, adaptable attitude focused on finding solutions and thrive in a fast-paced environment with high attention to detail.
- Self-starter who can prioritize tasks accordingly.

SOME THINGS WE THINK YOU SHOULD KNOW

- Minimum travel is required for this role.
- You will work on-site at the Clearwater FL location to start but the position will be moving to the Rocky Point FL location in 2027.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $30.14/hour - $37.23/hour and may vary based on factors such as job-related knowledge, skills, experience, and performance.

With best-in-class benefits, you can be the best you, and together, we can be the best in the industry.  Visit our Perks & Benefits page for more information on these offerings:

- Health & Family Support
- Financial Security
- Learning & Development
- Rewards & Recognition
- Wellbeing & Mental Health
- Work-Life Balance
- Fun Perks

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.  To request an accommodation for the application or interview process, please email [email protected] with your name, job title, posting number, and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/ . We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you’re unsure about the legitimacy of a message, please contact [email protected] for verification.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!