VP, Strategy and Operations

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf) (four years running!), LinkedIn’s Top Startups (https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states), Forbes’ Cloud 100 (https://www.forbes.com/lists/cloud100/) (five years running!), Inc.’s Best Workplaces (https://www.inc.com/best-workplaces/2025), and the Human Rights Campaign Foundation's Corporate Equality Index (https://www.hrc.org/resources/corporate-equality-index)!

- Operationalize strategic priorities from annual planning

- Establish performance measurement, track progress & build companywide transparency & reporting

- Establish & lead strategic priorities partnering cross functionally across Sales, Marketing, Product, and Client Strategy

- Provide visibility & insight into business performance across strategic priority areas

- Build executive dashboards & cadences to track progress

- Diagnose problems and make data-driven recommendations on how to solve them with the executive team

- Execute recommendations and identify gaps and propose changes to existing processes

- Manage quarterly board communications & materials

- Establish pricing structures & rates cards across new & existing products based on customer value delivered by the product, competitive landscape, business objectives & desired margin profile for those products

- Manage GTM for products before General availability (throughout alphas & betas) including but not limited to: merchant reporting, performance management, customer targeting & prioritization.

Position is 100% remote and reports to HQ in San Francisco, CA

Minimum Requirements:
Bachelor's Degree or U.S. equivalent in Business Administration, or a related field, plus 6 years of professional experience as a Manager, Director, Senior Director or any occupation, job title, or position driving strategy, business operations, analytics, and data science at high growth technology companies.

In lieu of a Bachelor's degree plus 6 years of experience, the employer will accept a Master's Degree or U.S. equivalent in Business Administration, or a related field, plus 4 years of professional experience as a Manager, Director, Senior Director or any occupation, job title, or position driving strategy, business operations, analytics, and data science at high growth technology companies.

Must also have the following experience:

- 4 years of professional experience partnering with cross-functional teams across sales, marketing, product, and client strategy to design and implement scalable business initiatives and operational efficiencies

- 4 years of professional experience influencing executive leadership by diagnosing complex business problems and delivering data-driven recommendations to support strategic decision-making

- 4 years of professional experience collaborating with stakeholders across departments to manage complex, high-impact projects from concept to completion

- 4 years of professional experience developing in-house strategies, managing teams, and supporting scalable solutions within dynamic operational environments

- 4 years of professional experience aligning business operations with sustainability goals by implementing programs that reduce environmental impact and optimize resource use

- 3 years of professional experience designing and executing process improvements to streamline engineering and technical workflows and enhance performance.

CONTACT: Please submit resume online at: www.attentivemobile.com/careers#jobs or via email to [email protected]. Must specify Ad Code DSJG.

You'll get competitive perks and benefits , from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $290,000 - $325,000 per year. annually + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-DNI

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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE (https://www.attentive.com/awake), Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.