Team Leader Carrier Management

Role Overview
The NA Carrier Management Team Leader is responsible for providing strategic leadership and operational direction across a broad portfolio of Carrier Management responsibilities, driving profitable growth through strong carrier partnerships, disciplined execution, and organizational leadership. The role oversees multiple strategic programs and business segments (e.g. Personal Lines, Canada, etc.), ensuring alignment with enterprise priorities while developing talent, fostering collaboration, and maintaining consistent execution across the Carrier Management organization.

Core Responsibilities

- Lead the Canada Carrier Management strategy and oversee the day-to-day leadership, development, and performance of Canada Carrier Management colleagues.
- Provide leadership for the successful integration of Newfront Carrier Management colleagues, driving organizational alignment, engagement, and adoption of Willis operating standards.
- Lead the firm’s Personal Lines Carrier Management strategy and key initiatives, partnering with business leadership to strengthen carrier relationships and drive profitable growth.
- Direct, coach, and develop senior Carrier Management professionals, fostering collaboration, accountability, and future leadership capability across the organization.
- Manage a strategic portfolio of carrier relationships representing approximately $2 million in annual revenue while overseeing a broader team portfolio exceeding $30 million.
- Partner with Placement, Broking, and business leadership to establish and execute Carrier Management priorities that strengthen strategic carrier partnerships and enhance market outcomes.
- Champion continuous improvement, operational excellence, and execution of enterprise Carrier Management initiatives to advance the firm’s long-term growth strategy.

Required Qualifications

- 10+ years of experience in the Property & Casualty insurance industry, ideally within a large commercial brokerage, carrier, or similarly complex insurance organization.
- Significant experience in carrier management, carrier relations, placement, broking, market relations, or a closely related discipline, with demonstrated responsibility for strategic insurance-carrier partnerships.
- 5+ years of people leadership experience, including experience leading, coaching, and developing experienced or senior-level professionals.
- Demonstrated experience developing and executing carrier strategy that supports profitable growth, improved market outcomes, and broader business objectives.
- Experience managing significant carrier relationships, revenue portfolios, or books of business, with accountability for commercial and financial outcomes.
- Proven ability to work across broking, placement, business leadership, and other senior stakeholders to establish priorities and drive execution.
- Experience leading through organizational change, integration, or transformation, including bringing teams or business units together under common processes and operating standards.
- Strong executive presence, influencing capability, and ability to navigate a complex, matrixed organization.

Preferred Qualifications

- Experience within a large national or global insurance brokerage.
- Experience supporting or leading multiple business segments, geographies, or specialty practices.
- Knowledge of both Commercial P&C and Personal Lines carrier markets.
- Experience with M&A integration or organizational assimilation would be particularly valuable given the Newfront responsibility.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $300,000 $350,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://nam11.safelinks.protection.outlook.com/?url=https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf&data=05|02|[email protected]|f6909639eebc4b08bee708dd930b63fe|76e3921f489b4b7e95479ea297add9b5|0|0|638828399307131336|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=FK3nxKE7q/0/H+668JhR8oarSajPcu6Nvqkq9A2ETaI=&reserved=0) (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets