Senior Self-Help Center Specialist

DESCRIPTION:

The Minnesota Judicial Branch (MJB) is pleased to announce a job opening in our Court Services Division for a Senior Self-Help Center Specialist in the Judicial Branch’s Self-Represented Litigant (SRL) Program.

The (SRL) Program provides legal information to individuals representing themselves in District Court, pursuant to Minn. Gen. R. Prac. 110. Program staff do not provide legal advice. The program also assists court users with the eFiling and eService (eFS) system and other public-facing court applications. Through these services, the SRL Program seeks to increase access to justice for self-represented litigants and other court users and improve the efficiency of the Minnesota Judicial Branch.

The SRL Program includes multiple interconnected, public-facing service teams, including the Statewide Self-Help Center, eFS Support Center, and External Application Support Team. These teams work collaboratively and report to the same manager.

Senior Self-Help Center Specialists work individually and collaboratively, using independent judgment and available resources to assist SRLs and other court users in a high-volume service environment. With limited supervision from a Self-Help Center Supervisor or Manager, they provide direct customer service to SRLs and other court users with a wide range of questions involving legal information, court processes, and public-facing court applications. In addition to providing direct customer service, Senior Self-Help Center Specialists provide work direction, guidance, and support to other SRL Program staff who work on the Statewide Self-Help Center, eFS Support Center, and External Application Support teams.

EXAMPLES OF JOB DUTIES :

The following are examples of major job duties expected for this position to perform:

Acting under the direction of a Self-Help Center Supervisor or Manager:

- Provide clear, plain-language legal information to self-represented litigants (SRLs) and other court users; assess their needs for legal advice or representation without providing legal advice; and respond to questions in a high-volume, fast-paced environment through phone, email, and web-based communication channels across multiple teams and public-facing court applications.
- Provide training, support, work direction, and coaching to other SRL Program Staff
- Assist with routine and most complex and/or difficult customer service matters.
- Identify the need for, assist with, and help to oversee reviewing, creating, and revising resources and materials that address the current needs of SRLs and court users.
- Serve as a resource to the Court Services Division, court personnel, the bench, and stakeholders serving SRLs to improve services and access to justice.
- Provide basic technical support to court users and staff by troubleshooting common computer, browser, software, and electronic document issues, and assisting with the use of court technology and applications.

TYPICAL QUALIFICATIONS :

Any combination of education, training, and work experience which indicates possession of the knowledge, skills, and abilities listed below will be considered.

Minimum Qualifications:

- Bachelor's Degree from an accredited college or university in social services, law, criminal justice, court administration, or related field.
- Two years of experience in a court or legal setting.
- Experience providing exceptional customer service.
- Access to high-speed internet capable reliably supporting remote access to the Judicial Branch network and Voice over Internet Protocol (VoIP) in a high-volume call setting.

Preferred Qualifications:

- Law degree from an accredited law school and current Certificate of Admission to the Bar of the State of Minnesota, in good standing.
- Experience working for the Minnesota Judicial Branch.
- Experience supervising or providing work direction to others.
- Fluency in a language other than English, such as Spanish, Somali, Hmong, Oromo, or American Sign Language.
- Experience working with people from diverse backgrounds.
- Experience creating or reviewing educational materials on legal topics

Knowledge, Skills, and Abilities:

- Knowledge of a wide range of court procedures and policies, laws, legal terminology, and legal concepts.
- Ability to exercise independent judgment and decision making.
- Ability to read and interpret legal documents of varying types and complexity and to apply knowledge of specific laws, statutes, and rules to individual cases without providing legal advice.
- Ability to listen to and interpret the nature of a wide range of legal matters and the relevant context to apply knowledge of court practices and processes.
- Ability to simplify legal concepts and terminology to effectively communicate, both verbally and in writing, with SRLs.
- Ability to collaborate with other teams to ensure forms, instructions, and resources on legal topics for SRLs and court users are accurate and written in plain language.
- Ability to provide work direction and training to staff.
- Ability to multitask in a fast-paced, sometimes stressful environment.
- Knowledge of issues facing people experiencing trauma, housing instability, violence, and poverty.
- Ability to work in an inclusive, multicultural environment that values diversity and relationships.
- Ability to provide basic technical support to court users and staff by troubleshooting common computer, browser, software, and electronic document issues, and assisting with the use of court technology and applications.

SALARY RANGE : The expected starting salary range for external candidates is $37.12 - $47.30 per hour ($77,507 - $98,762 annually). The full salary range for this position is $37.12 - $57.48 per hour ($77,507 - $120,018 annually). This position is exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.

SUPPLEMENTAL INFORMATION:

Position Logistics:

This is a full-time, benefits-earning position classified as a Senior Self-Help Center Specialist with a regular work schedule of 8:00 AM to -4:30 PM, Monday through Friday. This position is currently a hybrid position with most work done remotely but with some in-person required based on business needs. In-person work would generally be done at the Minnesota Judicial Center in St. Paul, MN.

TO APPLY : Complete and submit your online application with resume and cover letter attached by 11/29/ 2026 at 11:59 p.m. Employment offers may be rescinded if the required criminal background check identifies job related convictions.