Wholesale Operations Manager

Ken Garff Automotive Corporate Offices - Salt Lake City, UT

The Wholesale Operations Analyst supports the CAR Team by overseeing wholesale auction activity across the Garff Trade Network (GTN), Ken Garff’s weekly internal auction, and the external auctions the group works with; coordinating vehicle transportation for the CAR Team and stores; and managing the billing and monthly reconciliation of CAR Team services. Working with dealership leadership, Buyers, Appraisers, the central accounting office, auction partners, and transportation providers, this independent, detail-oriented problem solver brings strong analytical and financial skills and follows issues through to resolution.

DUTIES AND RESPONSIBILITIES

- Auction Oversight & Management: Oversee wholesale auction activity across the GTN and the external auctions with which Ken Garff has relationships, including the weekly GTN (inventory uploads, eligibility, pricing, sale preparation, removals, and post-sale reconciliation), policy compliance, and auction partner relationships and access.

- Wholesale Sales Coordination: Coordinate vehicle sales between stores and the auctions, working with store management, Buyers, and Appraisers. Monitor inventory qualification, MMR accuracy, condition reporting, and pricing consistency across auction channels.

- Arbitration: Manage arbitration matters between stores arising from GTN activity, and coordinate disputes with external auctions under their policies, from initial claim through resolution. Apply GTN rules and evaluate condition reports, photos, repair estimates, and financial exposure. Escalate complex or conflicting arbitrations to the CAR Team Director.

- Transportation Management: Coordinate and track vehicle transportation for the CAR Team and requesting stores, from request through carrier assignment, delivery, and invoice review. Manage vendor portal access and carrier relationships and negotiate individual transports. Master agreements and strategy are set by the Sr. Director of Used Vehicle Operations, the CAR Team Director, and corporate executives.

- Billing, Invoicing & Reconciliation: Prepare and reconcile auction fees, arbitration and unwind charges, outside transportation bills, and monthly CAR Team service invoices, including Lease End. Resolve discrepancies with stores and vendors, work with central accounting and Accounts Payable, and submit reports to the central accounting office for billing to the stores.

- Reporting & Analysis: Prepare weekly and monthly reports for leadership on auction activity, inventory movement, sales, unwinds, arbitrations, transportation expense, and billing. Analyze data to identify trends and discrepancies, and maintain Excel workbooks and dashboards.

- Systems Administration: Maintain and troubleshoot auction, transportation, and dealership systems, including registrations, user permissions, and inventory feeds.

- Cross-Functional Support & Process Improvement: Partner with Buyers, Appraisers, the CAR Team, and stores. Develop documentation and procedures, address recurring compliance issues, and improve auction, transportation, and billing processes.

- Perform additional projects and responsibilities as assigned by leadership.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

- Education & Experience: Bachelor’s degree in Accounting, Finance, Business, or a related field preferred, along with at least one year in a related role. Equivalent experience may be considered. Automotive, auction, wholesale, transportation or logistics, or accounting experience preferred.

- Skills: Strong analytical, financial, and organizational skills, including invoice reconciliation and advanced Excel (pivot tables, VLOOKUP); excellent communication and problem solving; able to work independently.

- Systems: Proficient with Tekion, vAuto, Domo, the Microsoft suite (Excel, Outlook, Teams, PowerPoint), and auction and transportation platforms.

- Work Environment & Physical Demands: Office setting at the Ken Garff corporate offices in Salt Lake City; may occasionally be asked to lift up to 25 pounds.

COMPANY VALUES

All employees must adhere to the Company Values below:

R espect : Above Anything Else.

I ntegrity : Do the Right Thing.

G rowth : One Step at a Time.

H umility : Actions Speak Louder.

T eamwork : Stronger Together.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer