About this role
Help shape the future of a flagship travel card partnership by turning customer insights into standout products and experiences. In this role, you will lead enhancements that customers feel every day and that drive meaningful business impact.
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Job Summary
As a Customer Experience and Product Vice President in the Partner Card team within Consumer Card Services , you lead the end to end product roadmap and customer journey for our Hyatt co branded card portfolio. You partner closely with Hyatt and internal teams to design, build, and launch new benefits, modern features, and improved experiences across the lifecycle. Your work helps us deliver a simpler, more rewarding cardmember experience while driving measurable portfolio performance.
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Job responsibilities
- Own the product roadmap for the Hyatt co branded card portfolio, including benefits refreshes, feature modernization, and new capability launches
- Translate customer needs and business goals into clear experience priorities, requirements, and deliverables
- Define go to market strategies and launch plans for product updates and new features
- Set the customer experience vision, principles, and standards for the portfolio and drive year over year improvement
- Establish success measures and performance reporting to track progress and inform decisions
- Lead cross functional planning and governance to align priorities, manage dependencies, and unblock decisions
- Build and maintain a strong partnership with Hyatt, aligning on shared priorities, metrics, and joint roadmaps
- Collaborate with design, marketing, technology, data and analytics, and servicing teams to deliver cohesive experiences
- Partner with risk, legal, and compliance stakeholders to ensure solutions meet policy and regulatory expectations
- Identify experience gaps and operational pain points, then drive fixes through to implementation
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Required qualifications, capabilities, and skills
- Bachelors degree required
- Seven or more years of experience in product, marketing, and or customer experience, including product development and strategy
- Demonstrated ability to lead complex initiatives across multiple teams and deliver on timelines
- Strong partner management and negotiation skills with experience influencing internal and external stakeholders
- Customer centered mindset with experience defining journeys, standards, and measurable experience improvements
- Strong communication skills, including the ability to simplify complex topics for senior audiences
- Data driven approach with experience using metrics to prioritize work and evaluate outcomes
- Strong organizational skills and ability to manage multiple priorities at the same time
- Sound judgment and a strong risk and control mindset in a regulated environment
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Preferred qualifications, capabilities, and skills
- Master of Business Administration preferred
- Experience with co branded credit card products, travel benefits, or loyalty programs
- Experience leading digital product modernization across web and mobile experiences
- Familiarity with servicing, operations, and customer communications as part of end to end journey ownership
- Strong financial acumen, including experience managing to profitability goals and tradeoffs
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Optional additional Information
- Some travel may be required to support partner and business needs