Director of Warranty, Operations & Maintenance-EPC

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

WHY ROSENDIN?

Committed. Innovative. Engaged.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY

The Director of Warranty, Operations & Maintenance – EPC provides strategic leadership and enterprise-wide oversight for the Energy (EPC) group of Rosendin's warranty, field service, and maintenance functions. This role is responsible for developing strategy and executing programs, policies, and standards that ensure the reliability, performance, and long-term lifecycle value of installed electrical systems and infrastructure. The Director leads strategy for warranty, service operations, maintenance, as well as administration and issue resolution while driving continuous improvement, financial stewardship, risk mitigation, and customer satisfaction. Working collaboratively with Operations, Engineering, Construction, Quality, Procurement, Legal, Finance, manufacturers, vendors, and customers, this position safeguards Rosendin's operational and financial interests and advances service excellence across the organization.

WHAT YOU'LL DO

- Establish and direct for the Energy (EPC) group the enterprise-wide warranty, operations, and maintenance strategy as well as drive management policies, standards, governance processes, and performance metrics across all projects and operating regions.

- Oversee and lead the administration and resolution of highly complex warranty claims, investigations, root-cause analyses, corrective actions, and recovery efforts to minimize financial exposure and customer impact.

- Oversee and lead warranty obligations, service agreements, contractual commitments, manufacturer warranties, and subcontractor responsibilities to ensure compliance and maximize cost recovery.

- Develop, implement, and maintain systems, reporting, and analytics to track warranty performance, service delivery, claim trends, asset reliability, financial exposure, and operational effectiveness.

- Partner with Legal, Finance, Engineering, Quality, and Project Operations to mitigate risk, resolve escalated claims, and maximize cost recovery.

- Provide strategic leadership for operations and maintenance programs supporting installed electrical infrastructure, equipment, and assets throughout their lifecycle.

- Establish preventive, predictive, and corrective maintenance strategies that improve reliability, availability, performance, and asset longevity.

- Establish and direct maintenance standards, operating procedures, performance expectations, and long-term asset management plans aligned with company objectives.

- Partner with Engineering, Construction, Quality, Commissioning, and Project Operations teams to identify systemic issues, improve product quality, and prevent recurring failures.

- Lead continuous improvement initiatives through trend analysis, root-cause investigations, lessons learned, and implementation of corrective and preventive measures.

- Serve as the senior escalation point for resolution and mitigation of highly complex warranty, service, and operational issues, collaborating with customers, vendors, legal counsel, finance, and executive leadership to drive resolution.

- Build, drive, influence, and maintain strategic relationships with customers, manufacturers, suppliers, subcontractors, and service providers to support successful project outcomes and service performance.

- Oversee and direct departmental budgeting, forecasting, resource planning, warranty reserves, maintenance expenditures, and financial reporting to ensure fiscal responsibility and operational efficiency.

- Oversee vendor performance, procurement support, contract administration, and service agreement negotiations to optimize cost, quality, and service delivery.

- Champion a culture of safety, compliance, risk management, and operational excellence, ensuring adherence to company standards, regulatory requirements, and industry best practices.

- Lead and develop managers, technical professionals, and field service teams by establishing performance expectations, driving accountability, supporting talent development, and building organizational capability.

WHAT YOU'LL NEED TO BE SUCCESSFUL

- Proven ability to develop and execute strategic plans for warranty management and operations & maintenance in a large-scale electrical construction environment.

- Exceptional leadership and team-building skills, with a track record of managing and mentoring high-performing technical and administrative teams.

- In-depth understanding of electrical systems, construction processes, equipment reliability, and post-construction service lifecycle.

- Strong analytical and problem-solving capabilities, including root cause analysis, risk assessment, and data-driven decision making.

- Excellent negotiation, communication, and interpersonal skills to effectively liaise with customers, vendors, legal counsel, and internal cross-functional teams.

- Proficiency with Enterprise Asset Management (EAM) or Computerized Maintenance Management Systems (CMMS) and other relevant project management software.

- Demonstrated commitment to safety leadership, ensuring all field activities adhere to Rosendin's safety protocols and regulatory standards.

- Financial acumen to manage budgets, track costs, and optimize resource utilization for warranty claims and O&M programs.

WHAT YOU BRING TO US

- Bachelor's degree in Electrical Engineering, Construction Management, Business Administration, or a related field, or equivalent experience.

- Minimum of 15 years of progressive experience in operations, maintenance, or service management within the electrical construction or heavy industrial sector.

- At least 10 years of experience in a leadership role, managing teams responsible for warranty claims, field service, or asset maintenance.

- Strong background in developing and implementing comprehensive warranty programs and preventive maintenance strategies.

- Professional certifications (e.g., PMP, CMRP, LEED AP) are a plus.

TRAVEL

- Up to 50%

WORKING CONDITIONS

- Primarily office-based with frequent visits to active construction sites, client facilities, or operational assets as required.

- Ability to navigate diverse construction environments, including multi-story buildings, uneven terrain, and varying weather conditions.

- May require climbing ladders or stairs, standing for extended periods, and occasional lifting of up to 25 pounds.

- Adherence to all Rosendin and client safety protocols, including the use of personal protective equipment (PPE) such as hard hats, safety glasses, and safety vests when on job sites.

- Works a standard schedule, but may require flexibility to respond to urgent issues or attend meetings outside of normal business hours.

- The Rosendin workplace is drug-free. The company requires all employees to participate in drug and alcohol screenings consistent with company policy and applicable law.

- This position requires the ability to work in a dynamic, fast-paced environment and effectively manage multiple priorities.

- Rosendin Electric, Inc. is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

YOU MATTER — OUR BENEFITS

- ESOP – Employee Stock Ownership

- 401 K

- Annual bonus program based upon performance, profitability, and achievement

- 17 PTO days per year plus 10 paid holidays

- 3 days of paid sick leave each year

- 3 days of paid Bereavement leave each year

- 3 days of paid Jury Duty

- Medical, Dental, Vision Insurance

- Bonding Leave

- Term Life, AD&D Insurance, and Voluntary Life Insurance

- Disability Income Protection Insurance

- Pre-tax Flexible Spending Plans (Health and Dependent Care)

- Charitable Giving Match with our Rosendin Foundation

Pay Range

$182,900.00-$240,100.00 Annual

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.  Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.