Region Engine Service Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Position Summary:

Kenworth Truck Company, a PACCAR Company, is seeking a driven and results-oriented leader to serve as our Region Engine Service Manager.

Visa sponsorship or immigration support is not available for this position. Candidates must be currently authorized to work in the United States and able to maintain that authorization throughout their employment without requiring employer sponsorship.

Job Functions / Responsibilities:

- Accepts ownership and manages all MX engine issues that arise within their region

- Contact person for dealers in the region when they have questions or concerns working with DAVIE or navigating through RMI

- Track all open SupportLink cases in the region to ensure timely communication and action plan exists to get truck back in service

- Act as first contact for Kenworth DSMs when they need further assistance or information pertaining to any MX issues in their district

- Coordinate between Vehicle Support Center and Engineering when higher level assistance is required

- Ensure that all resolved SupportLink cases are closed out in a timely fashion and all pertinent information is included in the case notes

- Disseminate diagnostic and repair information to the DSMs, Dealers, and customers to resolve product issues

- Report on new emerging issues. Assist Engineering in investigation and resolution.

- Assist Engineering with tool development as needed.

- Responsible for dealer/customer presentations that support the MX product.

- Will be the primary company representative at regional trade shows and truck association meetings.

- Track and ensure that each full service dealer location within the region maintains the required number of MX certified technicians to support the product in their APMR.

- Conduct PACCAR engine, aftertreatment, fuel system and DAVIE/RMI diagnostic training to dealer technicians and customers as needed.

- This individual will have specific dealer location responsibilities however the Region will be subject to change to meet the company objectives as needed

- 30% to 50% travel required, often on short notice.

Job Qualifications

- Bachelor’s degree in engineering, business administration or automotive technology preferred

- Min. 7+ years of industry-related experience

- Strong communication skills

- Proficient in Excel and Power Point

- Proficiency in industry diagnostic systems preferred

- Mechanical aptitude with strong background in electronics

Location: This position is a remote position.

Why work for PACCAR/Kenworth?

- Global Fortune 500 Company with a wide array of growth and development opportunities

- Work alongside experienced goal-oriented colleagues recognized as experts in their fields

- Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

- 401k with up to a 5% company match

- Fully funded pension plan that provides monthly benefits after retirement

- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

- Tuition reimbursement for continued education

- Medical, dental, and vision plans for you and your family

- Flexible spending accounts (FSA) and health savings account (HSA)

- Paid short-and long-term disability programs

- Life and accidental death and dismemberment insurance

- EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Mechanical Design Engineer is $75,100 – $112,300 annually. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.