Customs Operations Coordinator

It's more than a job

As a Customs Coordinator at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

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You as Customs Operations Coordinator will support our Air/Ocean & Road Freight operations. This role will serve as the primary point of contact for shipment intake, customer inquiries, and courier shipment processing while ensuring accurate documentation and timely communication throughout the shipment lifecycle

## How you create impact

- Monitor and manage the shared operations mailbox for incoming customer shipment requests.
- Review, log, and image new Air/Ocean & Road shipments into system accurately and in a timely manner.
- Serve as a first point of contact for customers, responding to shipment-related inquiries and requests.
- Escalate operational issues, service concerns, and complex customer requests to the appropriate team members.
- Process and coordinate courier shipments.
- Ensure shipment documentation is complete, accurate, and properly maintained within internal systems.
- Track shipment status and provide customers with updates as needed.
- Collaborate closely with Operations and Customer Care teams to ensure a high level of service.
- Support additional operational and administrative tasks as business needs require.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

## What we would like you to bring

- A high school diploma or GED certificate is prefered
- 1+ years' experience in Customer service and Shipment processes
- Experience in Freight Forwarding, Logistics, Transportation, or Supply Chain operations preferred
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Proficiency with Microsoft Office applications and transportation management systems

## What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.