About this role
US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston, TX.
Responsibilities:
Answer all incoming calls within two rings.
Handle appointment rescheduling for office visits and testing appointments.
Direct clinical calls to the appropriate clinical team member using a telephone encounter (TE) in the EMR.
Escalate urgent patient issues as needed using the TE escalation pathway or reaching out to a supervisor.
Outbound calls: Confirm testing appointments for assigned physicians, and office visits as needed.
Work with medical staff for assigned physicians to work on non-clinical tasks such as rescheduling.
Change status to unavailable or wrapping up as needed to ensure a low rate of bounced calls.
Monitor voicemail box and triage messages.
All voicemail boxes must be cleared within 24 hours of receipt. Personal voicemail must be monitored daily and group voicemail monitored as assigned.
Ensure all Telephone Encounters are cleared within 24 hours of receipt.
Additional duties as assigned based on practice needs.
Requirments:
Minimum of 1 year of experience
High School Diploma or equivalent is required
Strong communication and interpersonal skills.
Proficiency in using call center software and electronic health record (ECW) systems
Ability to use Microsoft Word basic correspondence
Knowledge of medical terminology and basic healthcare processes
Empathy, patience, and a customer-centric approach to patient care
Strong attention to detail and analytical skills
Knowledge of healthcare compliance and regulations, including HIPAA
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to type a minimum of 30 WP
Why Choose Us?
Comprehensive benefits package
Monday-Friday schedule
CME allowance
About Houston TX:
Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.