Logistics Customer Service Coordinator

Logistics Operations Coordinator (Track & Trace Specialist)

Pay: $21.00-$22.00/hr Schedule: Fully Remote After Training Contract Length: 6-10 month Location: Farmington Hills, MI (Training Period Only)
### Launch Your Career in Logistics & Supply Chain!
Are you detail-oriented, customer-focused, and thrive in a fast-paced environment? We're looking for a Hybrid to fully Remote Logistics Operations Coordinator to join a leading transportation and supply chain team. This role is perfect for someone who enjoys problem-solving, coordinating moving pieces, and communicating with customers while gaining valuable experience in logistics operations. You'll play a critical role in tracking shipments, supporting customers, coordinating with carriers, and ensuring goods move efficiently from pickup to delivery.

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What You'll Do

- Monitor and track shipments from pickup through delivery.
- Communicate with customers and carriers via phone and email.
- Manage multiple customer email inboxes and provide timely updates.
- Coordinate transportation activities and resolve shipment issues.
- Update shipment information across customer portals and internal systems.
- Run reports and maintain operational trackers.
- Provide ETA updates and ensure customers stay informed.
- Investigate transportation delays and proactively recover at-risk shipments.
- Support daily logistics operations while meeting customer service expectations.

What We're Looking For

- Strong customer service and communication skills
- Intermediate Microsoft Excel skills
- Experience using Outlook and Microsoft Office
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working in a fast-paced, deadline-driven environment
- Associate's or Bachelor's Degree (or currently pursuing one)
- Logistics, transportation, dispatch, or supply chain experience is a plus but not required

### Training & Schedule
Weeks 1-3:

- Monday-Friday
- 8:00 AM - 4:00 PM
- Hybrid ( onsite and remote )

Week 4:

- Monday-Friday
- 12:00 PM - 8:00 PM
- Remote

After Training:

- Tuesday-Saturday
- 4:00 PM - 12:00 AM
- Fully Remote

Why You'll Love This Opportunity

- Fully remote schedule after training
- Build valuable experience in logistics and supply chain operations
- Gain exposure to transportation, carrier management, and customer support
- Work with a collaborative team in a growing industry
- Excellent opportunity for recent graduates or professionals looking to grow into logistics, supply chain, transportation, and operations careers
Job Type & Location
This is a Contract position based out of Farmington Hills, MI.
Pay and Benefits
The pay range for this position is $21.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Farmington Hills, MI.
Application Deadline
This position is anticipated to close on Nov 27, 2026.
Workplace Type
This is a hybrid position in Farmington Hills,MI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.