Security Officer

Location: Denver, CO 80238
Employment Type: Full-Time
Pay: $28.00 per hour
Available Schedules:

- Position 1: Sunday - Tuesday: 6:00 PM - 6:00 AM | Wednesday: 6:00 PM - 12:00 AM

- Position 2: Thursday - Saturday: 6:00 PM - 6:00 AM | Thursday: 12:00 AM - 6:00 AM

Position Overview
We are seeking an experienced and dependable Mobile Patrol Sergeant to lead overnight field operations and provide direct supervision to assigned Security Officers and Patrol Drivers. This position serves as the primary supervisory contact for personnel working across multiple locations and assignments throughout the Denver metropolitan area.
The Sergeant is responsible for keeping operations organized, maintaining communication with field personnel, monitoring patrol activity, and ensuring employees meet established performance and safety standards. The role may involve supervising up to 20 employees and requires a hands-on leadership approach, sound judgment, consistent follow-through, and the ability to address operational concerns as they arise.
In addition to directing daily activities, the Sergeant oversees staffing, equipment, route execution, employee development, report quality, vehicle safety, timekeeping, and communication with management. The successful candidate will take ownership of assigned operations, resolve issues within their authority, and promptly elevate matters requiring additional direction.

Key Responsibilities
Shift Leadership & Operational Control

- Lead overnight operations and maintain awareness of assigned personnel, patrol activity, and service requirements.

- Supervise officers and patrol drivers working across multiple assignments and geographic areas.

- Monitor activity for missed duties, unusual delays, communication interruptions, incidents, and other operational concerns.

- Adjust personnel assignments and coordinate available resources when priorities or staffing needs change.

- Respond to significant incidents and provide direction to employees when supervisory assistance is required.

- Maintain regular contact with the Security Operations Center (SOC), fellow supervisors, and management.

- Communicate important developments and provide management with an accurate overview of shift operations.

Radio Communication & Personnel Accountability

- Maintain consistent radio contact with officers and patrol drivers throughout the shift.

- Monitor radio traffic and remain accessible to employees requesting assistance or guidance.

- Confirm that personnel have working communication equipment and understand proper radio procedures.

- Conduct radio checks as needed and follow up promptly when an employee becomes unexpectedly unreachable.

- Use communication updates to track patrol progress, safety concerns, equipment issues, delays, and requests for support.

- Coordinate assistance when an incident requires multiple employees or additional resources.

- Escalate communication failures and situations where an employee's status cannot be confirmed.

- Maintain professional radio standards and reinforce appropriate communication practices among assigned personnel.

Shift Preparation & Guard Mount

- Conduct Guard Mount at the beginning of the assigned shift.

- Confirm employee attendance, identify staffing shortages, and verify that personnel are prepared to begin their assignments.

- Check uniform compliance and ensure employees meet established appearance standards.

- Confirm that required radios, devices, keys, and other issued equipment are available and operational.

- Assign or review patrol routes, responsibilities, and any changes to scheduled duties.

- Communicate relevant incidents, safety concerns, special instructions, reporting requirements, and management updates.

- Make sure every employee understands their responsibilities and expectations before deployment.

Staffing & Schedule Management

- Prepare, maintain, and adjust employee schedules according to operational needs.

- Monitor staffing levels and identify potential coverage gaps before they affect assigned services.

- Coordinate available personnel when call-offs, absences, or unexpected vacancies occur.

- Track attendance, punctuality, reliability, availability, and scheduling limitations.

- Identify current and anticipated staffing needs based on vacancies, turnover, employee availability, and operational demands.

- Notify management of hiring needs, including the number of employees required and relevant scheduling considerations.

- Escalate staffing shortages that may affect service delivery or contractual requirements.

- Maintain dependable personal attendance and punctuality.

Patrol Routes & Assignment Monitoring

- Review and maintain employee runsheets to ensure patrol assignments are clearly documented.

- Explain route expectations and assignment-specific procedures to personnel.

- Track route progress and identify delays or incomplete assignments in a timely manner.

- Investigate missed, late, or improperly completed patrol visits and determine the reason for significant deficiencies.

- Help employees prioritize assignments when unexpected circumstances interfere with planned routes.

- Coordinate authorized changes to personnel assignments when additional coverage is needed.

- Address recurring route-completion and time-management concerns.

- Report significant deficiencies and potential service interruptions to management.

Employee Supervision & Performance Management

- Directly supervise and support an assigned team of up to 20 employees.

- Establish clear expectations for conduct, attendance, communication, performance, and accountability.

- Review individual and team Key Performance Indicators (KPIs) to identify strengths and areas requiring improvement.

- Provide regular coaching, constructive feedback, and performance guidance.

- Complete employee evaluations and documented counseling as assigned.

- Initiate or recommend corrective action in accordance with company policies when appropriate.

- Set measurable improvement expectations and monitor employee progress.

- Identify when additional instruction or remedial training may address performance concerns.

- Escalate serious, repeated, or unresolved employee issues to management.

- Handle personnel matters with professionalism, fairness, consistency, and appropriate confidentiality.

Equipment & Inventory Control

- Confirm that assigned employees have the equipment needed to perform their duties safely and effectively.

- Monitor the condition and availability of radios, company phones or tablets, body-worn cameras, chargers, keys, access cards, patrol vehicles, and required safety equipment.

- Verify equipment readiness before personnel begin assignments whenever practicable.

- Maintain accurate records of issued equipment and ensure check-out and return procedures are followed.

- Identify missing, damaged, malfunctioning, or unavailable items and address basic equipment issues when appropriate.

- Coordinate authorized equipment replacements or reassignments when operationally necessary.

- Complete required daily inventory checks and maintain accurate accountability records.

- Promptly report equipment failures, lost property, recurring problems, and inventory shortages to management.

- Communicate anticipated supply needs before shortages interfere with operations.

Report Review & Documentation Standards

- Review employee activity and incident reports for accuracy, completeness, professionalism, and compliance with established requirements.

- Monitor reporting throughout the shift and follow up on missing, late, or incomplete submissions.

- Request corrections when documentation does not meet expected standards.

- Confirm that required photographs, activity details, and supporting information are included.

- Ensure significant incidents receive appropriate documentation.

- Identify recurring writing or reporting issues and provide coaching when needed.

- Bring serious documentation failures or concerns affecting assigned services to management's attention.

Driver Safety & Vehicle Oversight

- Monitor employee driving performance through available company systems and established safety KPIs.

- Identify unsafe driving practices, recurring violations, and other concerns requiring attention.

- Provide coaching and additional driver instruction when appropriate.

- Initiate or recommend corrective action for serious or repeated driving concerns in accordance with company policy.

- Ensure vehicle accidents, damage, mechanical defects, and maintenance needs are reported and documented promptly.

- Reinforce safe driving practices and make clear that completing an assignment does not take priority over employee and public safety.

Training & Employee Development

- Provide orientation and field training for newly assigned personnel.

- Instruct employees on patrol routes, issued equipment, radio procedures, reporting standards, post orders, safety expectations, and applicable company procedures.

- Monitor new employee progress during and after the training period.

- Identify performance gaps among current employees and provide documented remedial instruction when appropriate.

- Follow up to determine whether training has resulted in measurable improvement.

- Serve as a knowledgeable point of contact for operational questions and reinforce consistent work standards.

Timekeeping & Payroll Review

- Review and approve assigned employee timesheets each day.

- Compare reported hours with scheduled shifts and available operational records.

- Identify and resolve timekeeping discrepancies whenever possible before payroll deadlines.

- Address repeated timekeeping problems and escalate unresolved discrepancies to management.

- Complete daily timesheet approvals within established deadlines.

Management Communication & Daily Reporting

- Monitor company email while on duty and respond to communications requiring acknowledgment or action.

- Review updates concerning employees, assignments, routes, equipment, and operational requirements.

- Complete management requests and assigned follow-up tasks within established timeframes.

- Use appropriate immediate communication methods for urgent matters rather than relying exclusively on email.

- Maintain effective communication with management, the SOC, other supervisors, and relevant departments.

- Submit a Daily Sergeant Report to the assigned manager at the end of the shift or by the required deadline.

- Include relevant information concerning staffing, attendance, hiring needs, incidents, patrol completion, employee performance, coaching, training, reporting concerns, driver safety, vehicles, equipment, communications, inventory, and unresolved issues.

- Document notable positive employee performance and recommended follow-up when applicable.

- Ensure the daily report provides a clear and accurate account of the shift.

Supervisory Authority & Accountability
The Mobile Patrol Sergeant is expected to take ownership of assigned operations and exercise sound supervisory judgment within established company policies and management direction.

- Address operational and personnel problems within the authority of the position rather than simply reporting that an issue exists.

- Take reasonable corrective steps when deficiencies are identified.

- Document significant concerns and maintain appropriate follow-up until they are resolved or transferred to the appropriate level of management.

- Promptly escalate matters that exceed assigned authority, providing sufficient information for management to determine the appropriate response.

- Maintain accountability for the performance, preparedness, communication, and development of assigned employees.

- Recognize that recurring issues left unaddressed, undocumented, or unreported may be considered a failure to meet supervisory expectations.

Performance in this role will be evaluated in part by the effectiveness of the assigned team, the quality of operational communication, employee accountability, completion of required duties, and the Sergeant's ability to identify and address problems consistently.

Required Qualifications

- Previous experience in a security supervisory, team leadership, or comparable operational role.

- Ability to direct, support, and hold multiple employees accountable across different assignments.

- Strong verbal and written communication skills.

- Ability to communicate professionally by radio, telephone, and email.

- Sound judgment and the ability to respond appropriately to changing operational conditions.

- Strong organizational skills and the ability to manage schedules, assignments, reports, and competing priorities.

- Ability to review employee documentation and identify accuracy or completeness concerns.

- Working knowledge of employee performance management, coaching, and corrective action procedures.

- Ability to maintain accurate records, review timesheets, and monitor issued equipment.

- Commitment to safe driving practices and consistent enforcement of established safety expectations.

- Ability to work overnight hours and maintain reliable attendance and punctuality.

- Ability to remain professional, fair, and composed when addressing employee or operational concerns.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.