Call Center Outbound Sales Representative (Bilingual English/Spanish)

Job Summary

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Looking to leverage your sales skills in a fast-paced environment where you drive customer connections? As a Call Center Outbound Sales Representative at Spectrum, you will engage new and existing customers by offering Internet, Mobile, TV and Phone services through outbound calls. You will execute proven sales processes, consistently meet activity standards, and deliver a seamless experience that directly contributes to Spectrum’s growth.

Responsibilities

How You’ll Make an Impact

- Deliver exceptional customer experiences by engaging prospects with professionalism and courtesy during every interaction

- Drive sales by presenting and recommending Spectrum products and services that match customer needs using the standard outbound sales process

- Meet or exceed monthly sales quotas by adding new lines of service and consistently achieving activity targets such as outbound calls, follow-up contacts and sales conversions

- Inform prospects about product pricing and highlight Spectrum’s advantages compared to other providers

- Balance lead generation and follow-up efforts by using established processes to improve efficiency and conversion rates

- Accurately document all customer and sales information in Spectrum systems to ensure compliance and quality

- Collaborate and work independently to effectively manage multiple prospects while responding quickly to changing business needs

Working Conditions

- Office-based role requiring long periods of sitting while using a telephone headset and computer

- Exposure to moderate noise levels

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

- High School Diploma or GED or equivalent

Experience

- 1+ years of call center or sales experience

Skills

- Ability to read, write, speak and understand English and Spanish

- Communicate orally in a clear, concise and professional manner

- Listen actively and interpret customer needs

- Conduct consultative needs analysis, overcome objections and close sales

- Exercise sound judgment and initiative

- Pay close attention to detail

- Respond quickly to shifting business needs and prioritize effectively under high volume

- Multitask efficiently with a personal computer and job-specific software

- Utilize office equipment including telephone, headset, copier, fax and calculator

- Manage multiple prospects

- Must effectively work independently as well as with others

- Knowledge of commercial internet, video, data and telephone products and services

- Proficiency in MS Office and related applications

- Bilingual - Spanish