People Planning Operations Analyst

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!

Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

The People Planning Operations (PPO) team supports and drives execution of the workforce management strategies and operations for Apple Retail stores globally. Our team collaborates with partners across Apple to execute Retail programs, enabling teams and customers to receive a world class experience.

We are looking for an Operations Analyst to build consistent and fair schedules for multiple stores that positively impact our employees and customers! You will work alongside a team of Process Analysts to build effective schedules, through consistent and dynamic resource planning. You will be responsible to navigate the complexities of multiple stores and across multiple countries where necessary and contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

Minimum Qualifications

5+ years of related experience.

Technical expertise in resource planning systems, platforms, and workforce optimization or a related area.

Prior Apple Retail experience or knowledge of the Apple Retail organization.

Strong communication skills, both written and verbal.

Flexibility in your work schedule. Your work hours will be based on business needs and may include evenings and weekends.

Preferred Qualifications

Excellent organization and time management skills with the ability to perform multiple activities simultaneously.

Ability to identify scheduling trends and make adjustments accordingly.

Proven decision making and problem-solving skills.

Consistent track record in prioritizing, planning, and executing strategies.

Agile, comfortable working in a fast-paced, time critical environment.

Self-motivated individual who values a diverse work environment.