Club Lounge Supervisor

Description

The Club Lounge Supervisor supports the Club Lounge Manager in delivering top-notch service while keeping payroll and overhead costs within budget. This role also focuses on boosting Club Lounge sales beyond the set targets. Management-level associates are expected to work the hours needed to fulfill their responsibilities.

Responsibilities

- Approach all interactions with guests and employees in a friendly, attentive, and service-oriented manner.

- Maintain regular attendance in accordance with Avion Hospitality standards, with schedules varying based on hotel needs.

- Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.

- Comply with Avion Hospitality standards and regulations to ensure safe and efficient hotel operations.

- Familiarize yourself with the organizational structure of Avion Hospitality Hotels and the functions of each department.

- Assist the Club Lounge Manager in managing food and beverage costs.

- Maintain open communication with all employees, encouraging feedback on food and beverage issues and acting as a motivating force.

- Ensure service standards are upheld throughout the department by utilizing quality control tools like the Standard of the Week and coaching sessions.

- Respond promptly to accidents, issues, or guest complaints within the Club Lounge department.

- Be knowledgeable about emergency procedures, including the locations of fire extinguishers and exits.

- Implement consistent disciplinary actions for all Club Lounge staff.

- Familiarize yourself with the P.O.S. system used in the hotel.

- Ensure all employees are consistently attentive, friendly, and helpful to guests, coworkers, and managers.

- Help develop staff schedules based on business forecasts, ensuring adherence to wage control, productivity standards, and guest service scores.

- Participate in monthly food and beverage inventories and reconciliations.

- Ensure all side work duties are completed by servers.

- Assist in planning and organizing monthly department meetings.

- Initiate and promote sales efforts among all service personnel.

- Aid the Club Lounge Manager in conducting employee performance appraisals.

- Work with the Club Lounge Manager and Food Production Manager to maintain and enhance the quality and presentation of all food products.

- Attend weekly Club Lounge meetings, daily pre-meal meetings, and any other meetings required by management.

- Perform any additional duties as requested by management.

Requirements

- Minimum of 1 year of progressive experience in a hotel or related field is required. A High School diploma or equivalent is also required.

- College coursework in a related area is a plus.

- Previous supervisory experience is preferred.

- Ability to communicate information and ideas clearly is essential.

- Must be able to quickly and accurately evaluate and choose between different courses of action.

- Initiative in job performance is crucial, including the ability to anticipate needs before they arise.

- Must be able to thrive in stressful, high-pressure situations while maintaining composure and objectivity.

- Effective problem-solving skills are required, including the ability to anticipate, prevent, identify, and resolve issues as they arise.

- Ability to assimilate complex information and data from various sources and adjust or modify it to meet specific needs is necessary.

- Must be skilled in listening, understanding, and clarifying concerns and issues raised by colleagues and guests.

- Familiarity with financial information and basic arithmetic functions is essential.