About this role

Company Description

Specific information regarding this recruitment process is listed below:
• Application Opening: Friday, November 13, 2026
• Application Deadline: Friday, November 27, 2026, 11:59PM (PST)
• Compensation Range: $107,718 - $144,300
• Recruitment ID: PRO-4310-169089

THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY . This is a Promotional-Only recruitment in accordance with Class-Based Test (CBT) Civil Service Rules. Only currently active, permanent civil service City and County of San Francisco employees in the immediate lower-level classification of the occupational series who have completed their probationary period and meet the minimum qualifications for the class will be placed on the eligible list for consideration of future permanent positions.

If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Job Description

Under direction, assists in the overall administration of a large operating section of a department's division of customer service, utility service or revenue collections. Assists in the supervision and coordination of work activities of subordinates involved in the maintenance of customer services, utility services, or taxpayer services records and accounts. Positions are responsible for all aspects of customer service, billing and collection of City services, utility services, fees, taxes, or revenues due the City and County.

Major, Important. and Essential Duties:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

The essential duties of the position include but are not limited to:

- Performs difficult and complex billing and collection activities in connection with establishing and maintaining City consumer services, gas, electric, water and wastewater services, or negotiation of agreements, collection and accounting of revenues.
- Supervises in planning, assigning and inspecting the work of subordinate staff engaged in billing and collections, and in establishing and maintaining consumer/customer services and accounts.
- Using computerized billing, tracking and collections systems, prepares and maintains a wide variety of complex records, reports and documents relating to financial, statistical and operational information.
- Prepares budget revenue forecasts and budget variance reports.
- Interprets, implements and administers existing policies, rules and regulations, and procedures as they relate to City consumer/customer services, accounts, payments, billing and collection processing.
- Interacts with other departmental personnel, the general public and other outside agencies in connection with City or departmental services.
- Participates in continuous review of all customer accounts; screens past-due bills and directs the preparation and mailing of delinquent notices and collection letters.
- Performs the duties of the Division/Section or Bureau Manager in his/her absence.
- Performs related duties and responsibilities as assigned.

At the Public Utilities Commission’s Customer Service Bureau:

- Directly supervises first line supervisors.
- Assists in the operational management of any one of the Bureau’s sections such as the Customer Contact Center, Business Center, Retail Electric Services, and Customer Accounts Section, which operations vary from but not limited to managing a call center, a complex Customer Information System, an in-house employee training center, quality assurance programs as well as having the responsibility of all aspects of billing and collection of utility services and land leases and permits revenue.
- Performs high level and technical billing and collection methods using highly complex and customized billing systems for water, wastewater, electric and gas services as well as a property management system.
- Monitors and evaluates customer service levels utilizing various communications software solutions such as automated call distribution, call management system, call monitoring and evaluations systems.

At the Treasurer/Tax Collector’s Office:

- Serves as a Cashier Assistant Manager which is a first-level supervisor, or as a Collection Supervisor that supervises collection staff.
- Plans and organizes work within the area of responsibility based on daily deadlines and/or needs, which involves the coordination of staff and resources.
- Monitors and recommends staffing needs; participates in selection and training of staff; conducts timely performance evaluations; coaches staff to meet performance measures.
- Reviews accounts to determine proper course of action, resolves complicated collection accounts, negotiates payment plans, and initiates action to enforce payments.
- Assists in identifying, developing and/or amending system reports related to work processes.
- May represent the City in administrative or judicial hearings related to customer service, or billing and collection activities.

Qualifications

MINIMUM QUALIFICATIONS:

1. Current Permanent City Employee in Class 1480 and Class 4308, who passed probation; AND

Education: Possession of a bachelor’s degree from an accredited college or university with major coursework in Business Administration, Accounting, Finance, Information Systems, Mathematics, or related field; AND

Experience: Three (3) years senior-level work experience in complex billing and collection processing functions.

Education Substitution: Additional qualifying experience may substitute for the required degree on a year-for-year basis.

OR :

2. Current Permanent City Employee in Class 1480 and Class 4308, who passed probation; AND

Experience: Three (3) years senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency. At least one (1) year of this experience must have been in a supervisory capacity. Experience must include the use of data processing methods which analyze customer accounts for either the billing and collection activities or in providing, establishing and maintaining customer services. Substitution: One (1) year of college or university coursework majoring in business or accounting (i.e. a minimum of 30 semester or equivalent units with at least 12 units in major subject area) may be substituted for one year of senior-level, non-supervisory clerical experience.

OR :

For positions at Treasurer/Tax Collector’s Office (Cashier section):

3. Current Permanent City Employee in Class 1480 and Class 4308, who passed probation; AND

Experience: Three (3) years senior-level work experience in customer service and large-scale payment processing of a department of a bank, department store, tax agency, lock-box or similar. This experience must include use of computer processing methods which analyze customer accounts for large-scale payment processing activities or in providing, establishing and maintaining customer services; AND

At least one (1) year of the above experience must have been in a supervisory capacity.

Education Substitution: Additional qualifying experience described above may be substituted for the required education on a year-for-year basis. One year of experience equals thirty (30) semester or forty-five (45) quarter units.

Notes on Qualifying Experience : One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Verification of Education and Experience
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ .

Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your SmartRecruiters application by the filing deadline. Information must be entered into the SmartRecruiters applicant tracking system under the headings for Experience and Education . Leaving these sections blank and attaching a resume in lieu of completing the Experience and Education sections will cause your application to be rejected .

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Training and Evaluation Questionnaire (Weight: 100%): After application submission, qualified candidates will be invited via email to complete a Training and Evaluation Questionnaire as part of the online employment process. Please answer the Training and Evaluation Questionnaire carefully and thoroughly. It will serve as the assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified candidates will be ranked on the eligible list based on their amount of qualifying experience for the 4310 Commercial Division Assistant Supervisor class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work experience, education, training and other information provided should also be included in the work history and/or education sections of your SmartRecruiters application and is subject to verification.

Note : Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Additional Information

Eligible List/Score Report :
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Upon passing the exam, candidates will be placed on the eligible list for a period of six (6) months .

Certification Rule :
The certification rule for the eligible list resulting from this examination will be Rule of the List .

Terms of Announcement and Appeal Rights :
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/ .]

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission .

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY:
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

• Select the “Apply Now" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Eric Louie at [email protected] . Recruitment ID: RTF0168982-01095253

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.