About this role
Overview
Founded in 1898 , Mutual of Enumclaw is a people-first insurer rooted in community, recognized as Washington’s Best Company to Work For for the 14th consecutive year , and proudly serving individuals, families, farms, and businesses through local independent agents across the West.
The Claims Response Center Representative reports to a Claims Response Center Supervisor and is responsible for providing customer service in a claims call center. This position performs claims administrative support and processing services.
Location: The successful candidate will work in a hybrid capacity between our Home Office in Enumclaw, WA, and remotely. Candidate must live within driving distance of our Home Office and have high speed internet (internet speed test required).
Hiring Range: $21.34 - $23.50*
Salary Range: $21.34 - $25.91
* The Hiring Range represents Mutual of Enumclaw’s current hiring pay scale for this role. Mutual of Enumclaw reserves the right to modify or update this range any time. Exact compensation may vary based on skills and experience. Compensation is only one part of our entire total rewards package. To see some of the benefits and perks we offer, please click here.
Responsibilities
- Provide Ethical, Responsive, Personal, and Efficient claim service.
- Receive and process loss reports from customers in a high-volume, call center environment.
- Interact with Members, customers, agents, the Claims Team, and other Home Office departments to ensure accurate, efficient claims processing.
- Effectively manage workload fluctuations while maintaining focus on claims quality and timely customer service.
- Provide claim support and perform analytical functions as directed, including data entry and processing documents and forms.
- Issue, process, and/or reconcile a high volume of claim payments and reimbursements; complete funds management tasks.
Qualifications
Required Skills and Abilities:
- Demonstrated proficiency with Microsoft Office products and claims-related software programs.
- Strong communication skills and ability to collaborate in a team environment.
- Experience in conflict resolution and problem-solving.
- Ability to manage multiple priorities with a high level of attention to detail and accuracy while remaining flexible to meet business needs.
- Ability to adapt to changing and fast-paced environment.
- Bilingual skills are a plus.
Education and Experience:
- 2-5+ years of customer service or administrative experience; insurance industry preferred.
- Experience working in a structured call center environment preferred.
- Associate’s degree preferred or equivalent work experience.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer, including video conferencing.