OAAS FT/PT Front Desk Patient Care Coordinator

New orthopedic specialty ASC in the Chico/Butte County area is looking for highly skilled team members to help grow this center. Get in on the ground floor as we staff our State-of-the-art facility and provide quality, orthopedic service to the people in our community. Positive Patient experience and outcomes are our #1 goals embraced in a foundation of teamwork and good will. As a company, we believe employee satisfaction drives patient satisfaction. Our internal culture is important – work where you want to come in everyday-we thrive on this as part of our culture here.

Front Desk Patient Care Coordinator

(FT/PT Positions Available)

Summary:
The Front Desk Patient Care Coordinator is a professional staff member with exceptional customer service skills.

Responsibilities:
Front Desk Patient Care Coordinator duties will consist of, but are not limited to:

- Greet the patient and family and is sensitive to their needs.

- Scheduling of all cases.

- Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule and acts as a liaison between the physician offices and the ASC.

- Ensures that patient charts are complete, and information is accurate prior to the surgery date.

- Screens, takes messages, routes incoming calls, and assists out-going calls.

- Responsible for keeping current registrations of patients, insurance information and referring doctors.

- Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.

- Takes down name and number of the adult (18 or over) taking the patient home and follows the centers procedures relating to the patients departure.

- Set up basic patient charts for each new patient in the electronic charting system.

- Checking for completeness and accuracy of the medical transcription.

- Assists the Director with peer review and other Quality Assurance and Performance Improvement (QAPI) activities.

- Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.

- Follows all HIPAA guidelines when handling patient records.

- Ensure subpoenas and record requests are handled correctly and in a timely manner.

- Ability to train and supervise new personnel for the front office area.

- Acts as a liaison between the surgical team and the patients family.

Key Competencies:
To perform in this position successfully, an individual should demonstrate the following competencies:

- Organization: Prioritize and plan work activities.

- Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.

- Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment.

- Task Management: Effectively juggle multiple tasks.

- Quality: Demonstrate accuracy and thoroughness.

- Patient-centric Service: Look for ways to improve and promote quality and efficiency. Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.

- Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.

- Dependability: Complete tasks on time or notifies appropriate person of alternate plan.

- Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.

- Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the centers Policies and Procedures and HIPAA guidelines.

#LP

Qualifications

Qualifications:

- Kind, professional, and compassionate individuals.

- Must be organized and efficient, with solution-based thinking.

- Must have team-oriented attributes.

- High school graduate or equivalent.

- General office experience preferred.

- Must have current BLS certification.

- Has full command of the English language, both verbal and written.