BHEC Front Desk Patient Care Coordinator

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Beverly Hills Endosurgical Center is an outpatient facility specializing in endoscopies serving Beverly Hills and the surrounding areas. We are proud to offer a pristine and comfortable experience equipped to provide the highest caliber of care, combining state-of-the-art equipment with expert and friendly staff. While applications need to be submitted through this ad, you can learn more about the facility here:  https://www.bhendosurg.com/

Front Desk Patient Care Coordinator

Key Responsibilities:

Front Desk Patient Care Coordinator responsibilities will consist of, but not be limited to;

- Greets the patient and family and is sensitive to their needs.

- Uses electronic charts and HST.

- Scheduling of surgical cases.

- Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.

- Ensures that patient charts are pulled, and information is accurate prior to the surgery date.

- Screens, takes messages, routes incoming calls, and assists out-going calls.

- Responsible for keeping current registrations of patients, insurance companies and referring doctors.

- Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.

- Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure.

- Sets up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.

- Refers charts back to appropriate staff and surgeons for completion.

- Compiles quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.

- Assures the confidentiality of all records by the required permission of the patient for releasing the chart information.

- Follows all HIPAA guidelines when handling patient records.

- Assures that all surgical charts are locked at the end of the day.

- Ensures subpoenas and record requests are handled correctly and in a timely manner.

- Ability to train and supervise new personnel for the front office area.

- Acts as a liaison between the surgical team and the patient’s family.

Key Competencies:

To perform in this position successfully, an individual should demonstrate the following competencies:

- Organization: Prioritize and plan work activities.

- Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.

- Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment

- Task Management: Effectively juggle multiple tasks.

- Quality: Demonstrate accuracy and thoroughness.

- Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.

- Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.

- Dependability: Complete tasks on time or notifies appropriate person of alternate plan.

- Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.

- Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.

Qualifications

Qualifications:

- High school graduate or equivalent

- General office experience preferred

- Must have current BLS certification.

- Has full command of the English language, both verbal and written.