About this role
The Customer Service Representative is responsible for providing professional, knowledgeable, and timely service to customers by phone, email, and other approved communication channels. This position serves as a primary point of contact for customers and is responsible for assisting with order inquiries, returns, exchanges, customer concerns, and escalated issues.
The Customer Service Representative is expected to represent King Ranch Saddle Shop in a professional and positive manner while ensuring that customer needs are addressed accurately and efficiently. This position requires strong communication skills, attention to detail, problem-solving abilities, and the ability to work independently in a fast-paced customer service environment.