About this role
What You'll Do
- Provide great customer service as you answer inbound inquiries from carriers.
- Assist in resolving carrier bill exceptions.
- Collaborate with multiple departments to provide timely resolution on inquiries.
- Track and monitor outstanding assigned issues.
- Execute administrative tasks, including document retrieval.
- Navigate multiple programs to validate payments details and documents.
- Efficiently escalate higher level issues to the correct Specialists.
- Represent the Arrive brand through transparent & professional communication with carriers via phone and email.
Qualifications
- Previous accounts payable experience preferred.
- Bilingual fluency (Spanish/English) required.
- 1 year of experience in a service-oriented role preferred.
- Proven ability to multi-task effectively in a fast-paced environment.
- Ability to remain calm and professional in tense situations.
- Able to problem-solve independently or collaboratively, depending on the situation.
- Strong verbal and written communication skills.
- Intermediate knowledge of Microsoft Excel and GMail.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program.
- Get paid to work with your friends through our Referral Program!