LAB CUSTOMER SERVICE REP 1 (Seasonal)

Job Title:

Customer Service Representative I (Seasonal)

Department:

Laboratory

Reports To:

Lab Customer Service Supervisor

Report Location:

Amarillo, TX

FLSA Status:

Non-Exempt

COMPANY OVERVIEW & ROLE SUMMARY

Since 1975, ServiTech has provided industry-leading agronomic services to help growers measure fertility, tailor inputs, and optimize yields. The Lab Customer Service Representative I will effectively contribute to the Laboratory team by providing excellent service and fulfilling the daily responsibilities to ensure quality, problem resolution and to establish reliability and convenience for customers of ServiTech. This position is critical to the safety of animals lives, natural resources, and the environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Provide excellent service: Utilize professional communication, teamwork, and strong organizational skills to work efficiently without compromising quality.

- Manage sample processing: Focus on setting-up, drying, and logging samples across basic workgroups.

- Process correspondence and orders: Ensure prompt communication, timely processing of verbal and written correspondence, efficient data entry, order processing, and accurate recordkeeping.

- Serve customers: Use professional verbal and written communication skills to serve internal and external customers.

- Collaborate for success: Work with ServiTech team members, the Laboratory Manager, and/or the Chief Laboratory Officer to ensure growth and success.

- Commit to skill development: Continuously learn and develop necessary skills to contribute to lab operations, including sample preparation and processing.

- Uphold professional standards: Maintain a professional image by proactively taking responsibility, troubleshooting, working well individually and as a team, and ensuring quality, productivity, efficiency, and safety.

- Support general operations: Perform other duties as assigned by management.

DISCLAIMER

This job description indicates the general nature and level of work expected and is not designed to cover every activity or responsibility required. It does not alter employment-at-will status and is not a guarantee of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

QUALIFICATIONS & EDUCATION

- Education: An associate degree in a science and/or agricultural-related area of study is preferred, or an equivalent combination of education, training, and experience.

- Experience: Agricultural and laboratory operations knowledge is preferred, alongside required experience using the MS Office suite of products.

- Licenses: A valid drivers license with a safe driving record.

- Supervision: This position does not have supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES

- Computer Skills: Proficient in personal computer operations using Windows-based software, Microsoft Office, and the Internet, with the ability to learn various software programs.

- Customer Service & Teamwork: Remarkable teamwork, customer service, and organizational skills to manage difficult or emotional situations, meet commitments, and resolve questions, complaints, and concerns immediately.

- Analytical Skills: Ability to ethically analyze data, report results with integrity, monitor work for accuracy, pay attention to details, and execute repetitive motions.

- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure. Ability to calculate figures (discounts, interest, proportions, percentages) and work with mathematical concepts like probability and statistical inference.

- Language & Communication: Strong verbal and written communication skills to read, analyze, and interpret business periodicals, technical procedures, and safety rules. Ability to write reports or effectively present information to managers, employees, clients, and the general public.

- Reasoning & Problem Solving: Critical thinking, problem-solving, and conflict management skills with the ability to quickly perform a mental assessment of workplace hazards, apply common sense to instructions, and resolve problems with several concrete variables.

- Professionalism: Prompt and regular attendance, flexibility to manage change, and the ability to meet deadlines.

WORK ENVIRONMENT & PHYSICAL DEMANDS

- Physical Activity: Regularly required to sit, stand, walk, or operate a computer for long periods. Requires frequent lifting or moving of up to 30 pounds, and occasionally up to 50 pounds. Frequently required to climb stairs, balance, stoop, kneel, crouch, or crawl.

- Vision: Requires close, distance, color, and peripheral vision, plus depth perception and the ability to adjust focus, including regular computer use.

- Working Conditions: Exposure to varying noise levels, vibrations, all weather conditions, hazardous/caustic chemicals, and various odors, including manure. Strict adherence to all safety policies and programs is mandatory.

- Schedule & Travel: Must be present during normal business hours (Mon-Fri, 8 am-5 pm). Hours fluctuate based on peak seasons, requiring long days during those times. Must be willing to work weekends and holidays as needed. Travel is required as needed.