Member Experience Specialist II

Are you passionate about delivering exceptional customer service and helping people reach their financial goals? We're seeking a Member Experience Specialist II to join our high-volume Augusta Branch, where you'll build meaningful member relationships, support daily branch operations, and thrive in a collaborative team environment.

In this role, you'll build strong member relationships, process financial transactions, identify financial needs, recommend products and services, and serve as a resource for team members. You'll also assist with branch operations, cash management, fraud prevention, and assisting with training newer staff.

What You'll Do

- Process deposits, withdrawals, loan payments, and other transactions

- Provide personalized solutions that support members' financial well-being

- Educate members on Credit Union products and services

- Assist with fraud prevention and account research

- Support and train Member Experience Specialist team members

- Participate in community outreach and branch initiatives

Qualifications

What We're Looking For

- Experience in customer service, banking, credit unions, financial services, or cash-handling environments

- Strong communication and relationship-building skills

- Ability to multitask while maintaining accuracy and attention to detail

- A passion for helping others and delivering exceptional service

- Previous teller or credit union experience preferred

Compensation : 20/hr-22/hr depending on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%

- HSA – generous employer contribution

- Employer funded HRA

- Employer-subsidized Dental and Vision Insurance

- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance

- Accident Insurance

- Competitive wages, and annual evaluations with compensation adjustments

- Generous 401(k) employer match, plus annual discretionary contribution

- Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays

- Education reimbursement - up to $5,000 annually for undergraduate

- Opportunities to volunteer in our local communities

- 100% Employer Paid EAP which includes 6 free mental health sessions

- Wellness Reimbursement of up to $150

If you're looking for an opportunity to grow your career with a community-focused organization that values service, teamwork, and member relationships, we'd love to hear from you!

Apply today and help create exceptional member experiences at our Augusta Branch!