About this role
Role Overview :
The Client Relationship Virtual Assistant serves as the
primary point of contact for existing and prospective clients. This role
focuses on maintaining excellent customer relationships, responding promptly to
inquiries, checking in with clients regularly, and managing online reviews.
Scope of Work :
- Respond
to new client inquiries.
- Follow
up on prospective customers.
- Conduct
monthly client check-ins.
- Manage
Trustpilot reviews.
- Manage
Google Business Profile reviews.
- Reply
professionally to all customer reviews.
- Maintain
positive client relationships.
- Record
client interactions within CRM.
- Attend
video meetings with clients when required.
- Participate
in daily stand-up meetings.
Key Performance Indicators (KPIs) :
- First
response within 1 business hour for 90% of inquiries.
- Convert 15–30% of qualified inquiries into paying customers.
- Obtain 5–10 new customer reviews per month .
- Maintain minimum 4.5-star rating .
Qualifications :
- Excellent
spoken and written English.
- Strong
customer service skills.
- Friendly
and personable.
- Comfortable
speaking with clients via video.
- Organized
and detail-oriented.
- Experience
managing customer relationships.
Tools Required :
- Email
- VoIP
Dialer
- Trustpilot
- Google
Business Profile
- CRM
- Google
Workspace
- Google
Sheets
- Slack
Work Requirements :
- Camera
ON during every meeting.
- Excellent
internet connection.
- Professional
presentation.
- Human-first
communication.
- Daily
stand-up attendance.
Shift & Hours :
- Starting
with 10 - 15 hours per week
- Fixed
schedule; within UK business hours
Target Start Date :
- As
soon as a suitable candidate is identified.