Retail Associate - Daytime (Westover)

Position Reports to:  Retail Assistant Store Manager

Position Description:

The Retail Associate will drive profitability through customer engagement and retail sales excellence.

Capability Requirements:  The individual must…

- Love our Lord and commit to our mission…

We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.

2. Embody and embrace our values…

- Urgent Pursuit

- Sacrificial Service

- Intentional Development

- Clear Communication

- Complete Alignment

- Excellent Execution

3. Be organized and have good attention to detail

4. Have a positive, upbeat, and engaging demeanor, prioritizing the needs and experience of the customer at all times

5. Have sufficient technical skills to learn point-of-sale systems and to count money efficiently and accurately

Time Requirements:

This position will require between 8-40 hours per week depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required except for once monthly staff meetings (within 20 mins of the store)

Position Duties:

The Retail Associate will drive profitability through customer engagement and retail sales excellence.

- Excellent Customer Service

- Greet every customer and treat them with respect, optimism and joy at all times

- Answer any and all questions for customers

- Assist with any customer needs

- Escalate any customer service needs to Assistant Store Managers or Store Manager as needed

- Share the vision and mission of Vapor Ministries with customers

- Cashier Duties

- Efficiently assist customers with checkout processes

- Operate the VTS point-of-sale system for checkout

- Efficiently and securely handle cash and credit transactions

- Opening/Closing

- If scheduled to open or close, perform and complete the opening/closing checklist procedures

- Housekeeping

- Ensure a properly organized and clean workspace and retail floor

- Perform any cleaning needed at opening or closing and during work hours to ensure an exceptional customer experience

- Merchandising & Stocking

- Stock shelves and racks as needed when not assisting customers

- Merchandise (organize and make visually appealing) products for sale to create a visually appealing space for customers

Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.