About this role
### ServiceNow Administrator/Developer
Clearance: Active TS/SCI with Polygraph required.
We are seeking a ServiceNow Administrator/Developer (SA2) to join a highly skilled team supporting the design, development, administration, and integration of enterprise ServiceNow solutions. The ideal candidate will have hands-on experience managing and developing within a self-hosted ServiceNow environment , with strong Linux/UNIX troubleshooting and JavaScript development skills.
This position supports a hybrid cloud environment and provides an opportunity to work on automation, integrations, workflows, reporting, and process improvements. AWS experience is a plus.
Responsibilities
- Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow environments .
- Develop and maintain custom ServiceNow workflows and service requests .
- Build solutions that meet business and technical requirements.
- Develop and maintain ServiceNow views, dashboards, and reports .
- Implement integrations and process automation using ServiceNow Orchestration .
- Develop scripts to automate routine administrative and operational tasks.
- Perform system, integration, and Section 508 compliance testing .
- Monitor ServiceNow application health, usage, performance, and compliance.
- Evaluate existing ServiceNow capabilities and recommend enhancements and process improvements.
- Troubleshoot Linux/UNIX systems supporting the ServiceNow environment.
- Create and maintain technical documentation.
- Train and mentor junior team members.
- Work collaboratively with engineering, development, and customer teams to deliver reliable solutions.
Required Qualifications
- 2+ years of hands-on ServiceNow Administration and Development experience.
- Experience administering and troubleshooting Linux/UNIX systems .
- Development experience with JavaScript or other high-level programming languages.
- Working knowledge of HTML, XML, and CSS .
- Experience developing workflows, service requests, reports, and automated processes in ServiceNow.
- Experience creating and maintaining technical documentation.
- Demonstrated ability to mentor junior technical personnel.
- Strong communication, troubleshooting, and interpersonal skills.
- Ability to work effectively in a collaborative team environment.
Desired Qualifications
- Experience administering a self-hosted ServiceNow instance , including ServiceNow application upgrades.
- Experience with ServiceNow Orchestration and integrations .
- Java development experience.
- Experience analyzing existing processes and implementing efficiencies through automation.
- ServiceNow certifications , such as ServiceNow Certified System Administrator or Certified Application Developer.
- AWS/cloud experience .
LCAT Requirements
- 10 years of experience as a Systems Administrator (SA) supporting programs and contracts of similar scope, type, and complexity.
- Bachelors degree in a technical discipline from an accredited college or university is required.
- Five additional years of Systems Administration experience may be substituted for the Bachelors degree.
- Must meet DoD 8570.01-M IAT Level II requirements with one of the following certifications:
Security+
- SSCP
- GSEC
- CCNA Security
- GICSP