Birthday Party Team Member - Highlands Sports Complex

BIRTHDAY PARTY TEAM MEMBER - Highlands Sports Complex

Sports Facilities Management, LLC

LOCATION: Triadelphia, WV

DEPARTMENT:  OPERATIONS

REPORTS TO:   DIRECTOR OF OPERATIONS

STATUS:  PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Birthday Party Team Member is expected to provide excellent guest service while working with customers to create a great Birthday Party Experience. This position involves working with guest services, food and beverage departments and management.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Greet and welcome all participants, parents, and/or community members

- Ensure participants/visitors are present for a specific permitted event

- Direct or assist to decorate space for hosting the birthday party

- Organize and facilitate games and/or activities

- Ensure packages and items purchased are received

- Operate arcade, e-sports and other venue specific devices

- Oversee the use of entertainment equipment

- Assist with event set-up and breakdown as needed

- Maintain a safe and clean work environment

- Provide courteous and friendly first-in-class service to all guests

- Be knowledgeable about the facility (practices, events, meeting dates/times)

- Know and enforce the venue policies and procedures

- Complete special projects, daily assignments, and other duties as assigned

- All additional duties assigned by management

MINIMUM QUALIFICATIONS:

- Flexible work schedule (e.g., nights, weekends, holidays, and long hours)

- Must be a team player

- Must have excellent verbal and written communication skills

- Ability to maintain focus in a high volume, fast paced environment

- Must have excellent guest service skills

- Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members

- Commitment to the safety and well-being of others

- Proficient in the use of computers and associated hardware

- Be self-motivated but still be able to follow directions from others

- Be well organized and able to multi-task

- Complete assigned tasks in a timely manner

- Customer service and cash handling experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Working environment is fast paced

- May be required to sit or stand for extended periods of time and squat, stoop, or bend

- Must be able to lift and/or move up to 40 pounds

- Will be required to operate a computer, POS system and kiosk

- The facility has intermittent noise