About this role
Essential Functions/Job Duties:
- Follow all policies/procedures in the service department.
- Perform service calls and installations assigned by Service Manager; assist in sales and customer facing meetings as needed; report all customer complaints to Management for follow-up.
- Inspect and test equipment to locate and repair problems; assist other Service Technicians in troubleshooting network related issues.
- Ensure schedule is maintained and delays are properly communicated; pre-call customers with an estimated time of arrival; keep Service Manager updated with projects and issues.
- Recommend changes in installation specifications to simplify assembly and maintenance.
- Adjust, calibrate, align and modify equipment; record effects on unit performance.
- Demonstrate use of equipment to customers following installation or repair; check functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepare reports detailing work done in connection with installation or repair.
- Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support.
- Discuss layout and assembly procedures and problems to clarify design details and functional criteria of units; assemble complete prototype model.
- Submit all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time.
- Use companys internal software systems to manage calls, order parts, etc.
- Maintain Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels.
- Inspect vehicles before beginning routes to ensure safe operating conditions; operate equipment safely and effectively to minimize risk of injury, property damage or loss of life.
- Maintain vehicle, tools and inventory in a neat, clean and organized fashion.
- Wear company-issued uniforms and maintain a neat, groomed businesslike appearance.
- Communicate with Dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Communicate training needs that may increase effectiveness to Service Manager.
- Regular, physical attendance on a predictable basis is essential to the performance of this job.
- Other duties and projects as assigned by Supervisor and/or Management.
Qualifications
Required Minimum Job Qualifications, Experience, Education and Training
Education: High school diploma or equivalent required; may be required to take and pass a Core Basic Copier Technology Exam.
Preferred Education and Experience
Education: Associates degree or equivalent from a two (2) year college or technical school preferred.