About this role
Your Mission
- Sales interaction with internal/post sale customers.
- Processing quotes and orders.
- Handling and resolving customer complaints.
- Obtaining and evaluating all relevant information to handle enquiries and complaints.
- Developing and building customer relationships.
- Maintaining back orders.
- Maintaining databases.
- Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner.
- Coordinating and maintaining records of repairs with manufacturing and outside contractors.
- Generate ad hoc reports as needed
- Follow up internal/external customer enquiries and respond within the company expectations.
- Manipulating and understand Excel reports.
- Keep records of customer interactions and transactions, record details of action taken.
- Adherence to regulatory procedures in order to maintain ISO compliance.
- Work in conjunction with the warehouse team, sales team and other internal stakeholders.
- Administration back up as required;
- Other tasks or projects as required by the Customer Service Supervisor or Operations Manager.
Your Talents
- Previous experience in customer service essential.
- Works in a calm and logical way to solve issues.
- Excellent phone manner.
- Intermediate Word, Outlook and Access skills.
- Intermediate to advanced Excel skills, with the ability to do VLOOKUP’s and Marcos.
- Database management systems experience, preferably SAP.
- A medical background or experience with a medical company is desirable, however not essential.
Your Benefits
- Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Onsite Parking
- Accessibility to Public Transport
- Flexible Work Arrangements
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits