Maintenance and Engineering Director

Essential Functions:

- Manages and oversees staff and is responsible for the ABM day to day operations on site.

- Manages the work within the appropriate budget requirements.

- Works closely with the customer.

- Responsibilities will include managing and coaching Team to ensure professional, courteous and compassionate guest services are provided for patients, visitors, and guests.

- Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

- Direct and supervise scheduling of workload adjustment with the onsite mechanics.

- Maintain daily and weekly labor management control.

- Report to Regional Manager any issues or problems with operations, ABM personnel or customer.

- Provide an environment that will allow subordinates to grow and develop skills for future advancement.

- Adhere to Corporate and Customer policies.

- Provide support and leadership in special projects/initiatives as directed by the Regional Director.

- Oversee staff in working methods and procedures.

- Notify customer of faulty building conditions.

- Provide customer with outstanding customer service on all levels.

- Make sure proper and adequate staffing levels are maintained.

- Perform other duties as assigned or applicable.

- Carry out disciplinary actions as needed.

- Perform Safety inspections.

- Inventory Consumable goods.

- Leads mechanic(s) and coordinator on a day-to-day basis to ensure that services are performed as contracted and at the intended profit margins.

- Interact with customer(s) contacts daily to obtain feedback on services and special needs.

- Troubleshoot potential problems and concerns. Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.

- Implement and manage the company’s quality control monitoring and safety programs.

- Review labor variances, budgets, costs, chargebacks and inventory control records to ensure labor and supply are within budget while delivering exceptional customer service.

- Develop operational improvement plans and implements process changes within policy and procedure guidelines.

- Ensure compliance with company policies and procedures and all federal, state and local government regulations.

- This is a working supervisory position.

- Create, implement an IPM program.

- Perform other duties as assigned.

- Job duties may be modified at any time.

Minimum Requirements:

- A minimum of Five (5) years’ experience in the facilities management experience is required.

- Must have multi tenant residential maintenance experience

- Must have working knowledge of OSHA safety regulations.

- Valid Driver's License with clean driving record.

- Must have excellent verbal and written communication skills.

- Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

- Able to act independently and make accurate decisions with exceptional focus on attention to detail.

- Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.

- Ability to analyze and solve problems.

- Proven ability to manage, train and develop a large team.

- Able to work well in a customer focused team environment.

Preferred Qualifications:

- Bachelor's degree preferred or relevant work experience of 5 years +

- Director Facilities Management experience preferred.

- Prefer a minimum of two (2) years of management experience in a service/customer oriented environment.