About this role
About Us:
HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+agents that orchestrate end-to-end processes across Order-to-Cash , Close & Reconciliation, Consolidation & Reporting , Accounts Payable , B2B Payments , and Treasury . HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more . HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.
Job Summary :
Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!
Responsibilities :
- Responsible for providing product support to users of the Highradius applications.
- Own customer reported issues and drive them to resolution meeting the SLAs
- Provide a delightful customer experience by partnering with internal and external stake holders
- Supports and contributes to the growth of best practices for delivery of HighRadius Support services
- Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
- Have the will to learn and understand our products and their features to support and educate clients
- Follow the Quality and Process compliance to do the right thing for customers and the organization
- Dynamically prioritize tickets and multi-task when needed
- To be a team player who can work in rotational shifts.
- To empathize with client situations and provide quick resolutions or workarounds.
- Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.
Requirements :
- 2 to 5 years of experience in Application Support preferably a SaaS application
- Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
- A technology-centric background
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Can work in a fast paced, ever changing, start-up environment
- Proficiency in running SQL queries is a plus
- Scripting knowledge is a plus.