About this role
Technical & Professional Skills
· Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook.
· Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC.
· Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management.
· Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices.
· Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity.
· ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations.
Professional & Soft Skills
· Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset.
· Strong customer service acumen, effective teamwork, and autonomous execution.
· Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers.
· Proven ability to manage multiple competing priorities and consistently meet strict deadlines.
Added Advantages
· PowerShell scripting, automation, and Microsoft Graph API knowledge.
· Certifications: Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900).