Monitoring Specialist - Apprentice

ECAM is looking for talented individuals like you! Be the next Monitoring Specialist .

The Monitoring Specialist is an End-to-End expert from the detection piece and the primary decision-maker for verified incidents, ensuring accurate response, effective communication, and timely resolution of security events. This role requires accurate event verification, timely escalation, and clear documentation in accordance with client-specific procedures and service level expectations. The goal is to make sure that the customer value is maintained by securing and deterring any possible crimes across all properties.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

- Monitor and process end to end event-based alarms concurrently.

- Review video clips, conduct manual patrols, and site checks.

- Analyze and validate processed alarms accurately in a timely manner to ensure immediate action.

- Identify false alarms vs. actionable alarms based on established monitoring protocols.

- Communicate clearly and professionally with clients, property owners, security personnel, and applicable authorities (e.g., police, emergency responders) regarding active and resolved incidents.

- Receive and manage inbound calls and emails from clients and authorities related to reported events or properties.

- Provide accurate, concise, and information to all stakeholders during high-pressure or time-sensitive situations.

- Accurately document all actions taken, communications made, and outcomes. Strictly follow internal procedures, client protocols, and escalation guidelines when handling incidents.

- High attention to detail under pressure.

- Ability to remain calm during high-severity incidents.

- Document and tag outcomes clearly and accurately.

- Actively manage alarm queues to prevent backlog and ensure that SLAs are met.

- Identify and report camera offline, latency, video loss, misconfigured alarms, and camera maintenance.

- Escalate recurring technical issues with sufficient detail for troubleshooting.

- Ensure all alarm handling complies with client SOPs and monitoring standards.

- Demonstrate consistent attendance and shift readiness.

- Perform ad-hoc duties as required, including monitoring client sites, based on business needs.

Qualifications:

- Possess a Bachelor's/ College Degree.

- Fresh graduates are welcome to apply.

- Career shifters are welcome to apply.

- Experience in Security/ Armed Forces/ Protective Services, Video Surveillance Monitoring or equivalent is a plus but not required.

- Experience in determining the severity of threats and escalating as necessary.

- Experience in efficiently navigating through various systems and tools.

- Experience in determining the severity of threats and escalating as necessary.

- Experience in maintaining detailed incident logs and providing information for investigations.

- Experience in handling difficult or upset customers with professionalism.

- Excellent verbal and written communication skills.

- Knowledgeable in Microsoft Office suite including Word and Excel, Outlook email, etc.

- Required language(s): English.

Why join ECAM ?

At ECAM , we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.