EMS Dispatcher I

EMS Dispatcher I

Location : San Antonio, TX

Schedule : Full-Time | In-Person

All new hires are required to complete a three-week onsite training program.

The EMS Dispatcher I is responsible for efficiently handling incoming emergency and non-emergency calls, accurately entering and validating information in the Computer-Aided Dispatch (CAD) system, and supporting the overall dispatch workflow. This role focuses on high-quality call intake, data accuracy, and seamless coordination with field crews and higher-level dispatchers.

KEY RESPONSIBILITIES

- Answer incoming emergency and non-emergency calls with professionalism, urgency, and strong situational awareness.

- Quickly gather critical information from callers and portal submissions (location, nature of call, patient details, scene safety, etc.).

- Accurately enter, verify, and update all call data into the CAD system.

- Review, edit, and validate call information submitted through portals or hospital interfaces.

- Proactively communicate with internal teams to resolve missing or unclear details.

- Maintain strict confidentiality of patient and company information in compliance with HIPAA and organizational policies.

- Collaborate effectively with Dispatchers II, Shift Supervisors, and field crews to ensure timely response coordination.

- Support the dispatch team with complex call intake or clerical tasks as needed.

- Stay current on company procedures, protocols, regional geography, and CAD best practices.

- Perform other duties as assigned to support efficient dispatch center operations.

QUALIFICATIONS
Experience

- 2+ years of dispatch experience strongly preferred (EMS, fire, police, or high-volume medical dispatch).

- Demonstrated proficiency with Computer-Aided Dispatch (CAD) systems.

- Proven ability to handle high-volume, fast-paced call environments while maintaining accuracy and composure.

Education

- High school diploma or GED required.

- Associate degree or dispatch-related certification (e.g., EMD, ETC, or equivalent) is a plus.

Core Competencies

- Attention to Detail – Exceptional accuracy in data entry and error detection under pressure.

- Customer Communication – Professional, empathetic, and clear communication with callers in stressful situations.

- Multitasking & Prioritization – Effectively manages multiple calls, data entry, and follow-ups simultaneously.

- Team Collaboration – Strong team player who supports Dispatchers II and supervisors.

- Confidentiality – Handles sensitive information with the highest level of discretion.

- Adaptability – Thrives in a dynamic, fast-changing environment.

- Technical Fluency – Proficient with CAD systems and dispatch-related software.

PREFERRED QUALIFICATIONS

- Previous EMS, 911, or emergency medical dispatch experience.

- Familiarity with San Antonio and surrounding regional geography.

- Bilingual (English/Spanish) highly preferred.

SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.