Director of Infrastructure

What You'll Do

- Lead day-to-day infrastructure operations across WAN/SD-WAN, cloud networking, and corporate network environments, ensuring reliability, performance, and scalability.

- Oversee the health and execution of the infrastructure ticket queue (Jira), coaching and managing the team to maintain throughput, ITSM standards, SLA discipline, and quality of resolution.

- Serve as an escalation point and hands-on problem solver — when something needs to get done, be the leader who demonstrates it can be done.

- Drive a culture of operational rigor: proactive monitoring, documented runbooks, and consistent execution standards across the team.

- Own the full lifecycle of identity and access management tooling, with primary ownership of Okta and Google OAuth/Workspace integrations.

- Partner with the Director of Security on policy and governance; continue to implement and operationalize SSO, MFA, and access controls across all systems where applicable.

- Lead IAM integrations for new applications and technology rollouts, collaborating with Security to ensure implementations align with policy and compliance requirements.

- Proactively identify gaps in access hygiene, onboarding/offboarding workflows, and integration coverage — and drive remediation.

- Lead infrastructure design and delivery for corporate office buildouts and expansions, owning the network architecture from planning through commissioning.

- Ensure consistency and scalability of Arrive's enterprise network footprint, including wireless environments and access layer design.

- Conduct regular assessments of team capacity, skill gaps, and tooling needs; build the case for headcount and resource investments when warranted and present them to leadership.

- Foster an environment where team members take ownership, grow their skills, and feel supported in solving hard problems.

- Be a visible, proactive partner to the business — show up on the floor, engage with team leads and department heads, and surface problems before they become incidents.

- Build strong peer relationships with Security, Service Desk, Facilities, Applications, and Employee Success — operating as a collaborative, trusted counterpart across functions.

- Prepare and deliver periodic infrastructure status updates, roadmap summaries, and initiative briefings for VP-level and executive audiences.

- Partner cross-functionally to ensure infrastructure design keeps pace with AI adoption, providing scalable and secure foundations for new tooling and workflows.

Qualifications

- 7+ years of progressive experience in IT infrastructure, including at least 3 years in a leadership or management role.

- Hands-on experience with enterprise WAN/SD-WAN, cloud networking (AWS, Azure, or GCP), and corporate network architecture and design.

- Demonstrated expertise in identity and access management — Okta and/or Google Workspace/OAuth experience strongly preferred.

- Proven ability to lead and develop a technical team, including managing managers and driving cross-functional collaboration.

- Experience managing ITSM workflows and tooling (Jira or equivalent) with an emphasis on queue health, prioritization, and team throughput.

- Strong project management skills with the ability to plan, communicate, and deliver infrastructure initiatives on time and on scope.

- Experience designing and delivering network infrastructure for corporate office environments.

- Demonstrated ability to build productive, trust-based relationships with business stakeholders — not just technical peers.

- Experience at a logistics, supply chain, or high-growth operations-focused company.

- Familiarity with AI infrastructure requirements — compute, cloud architecture, or data pipeline design in support of ML/AI workloads.

- Relevant certifications (e.g., CCNP, AWS/Azure/GCP professional-level, Okta Certified Administrator or equivalent) are a plus.

- Exposure to ITSM process improvement, including maturing a Jira-based infrastructure operation.

Supervisory Responsibility

- This position will have both direct reports and managers with direct reports.

The Perks of Working With Us

- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.

- Invest in your future with our matching 401(k) program.

- Build relationships and find your home at Arrive through our Employee Resource Groups.

- Enjoy office wide engagement activities, team events, happy hours and more!

- Leave the suit and tie at home; our dress code is casual.

- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.

- Park your car for free on site!

- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.

- Sweat it out with the team at our onsite gym.

- Maximize your wellness with free counseling sessions through our Employee Assistance Program

- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.

- Receive 100% paid parental leave when you become a new parent.

- Get paid to work with your friends through our Referral Program!

- Get relocation assistance! If you are not local to the area, we offer relocation packages.